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In terms of technology used call centers india is second to none and has successfully launched India's one and only end to end CISCO based IP network call center by the name Vcare Care Call Centers India (P) Ltd, based out of a small suburb in the national capital territory region, This center has all the modern facilities a center must have and is situated in a huge campus spanning more than 11000 sq. ft, employing over 400

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Call Centers News

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Why you Should Actively Attend Call Center Events?
Attending call center events like conferences and expos comes with multiple benefits. Outsourcing vendors are able to market their services  
Techniques to Enhance Customer Handling in Call Center
Contact centers must streamline complaint handling process in order to maintain the trust of the end customers. Putting focus on first call  
Practical Tips to Become Successful Outsourced Call Center
In order to become a renowned call center of your region, the outsourcing vendors can apply multiple techniques. Involving client’s represen 
7 Techniques to Reduce Agent Attrition in Call Centers
Call centers need to apply a blend of techniques for reducing attrition at the workplace. Proper orientation of new agents, recognition of e 
How to Become a Customer-Centric Call Center?
In order to turn your call center into customer-centric organization, you can encourage active listening among your executives. You can also 
Factors to Analyze While Choosing Call Center Outsourcing Vendor
For choosing right call center for the business, the companies must analyze quality management efforts, expertise of customer support team a 
10 Tips to Write Effective Request for Proposal (RFP) for Call Center Outsourcing
Companies must use a proper blend of technique to prepare finest request for proposal (RFP) while choosing call centers. Some tips include a 
Why Companies Prefer Outsourcing of Technical Support Process?
A company can attain multiple advantages by outsourcing technical support process. Major advantages include access to technically skilled st 
Trends that have Modified Customer Support Operations in Call Centers
The evolved version of customer support process in call centers is largely due to incorporation of new technologies and trends in the proces 
Is Outsourcing the Best Decision for Company?
Read here different important factors that help in identifying, how outsourcing call center service is perfect for business growth. Also ana 
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