http://www.callcentersindia.com Call Centers, Business Process Outsourcing Industry News en Call Centers India Inc, All Rights Reserved. Mon, 07 Jul 2008 11:30:41 -0700 help@callcentersindia.com raj@callcentersindia.com PHP XML::RSS version 1.10 http://www.callcentersindia.com/images/ http://www.callcentersindia.com Call Centers India Inc: one stop shop for all call centers need. http://www.callcentersindia.com/displaynews.php?idnews=179 Offshoring is the most luring method for reduce cost of company operations but the move is risky because of cultural barriers, which can put customers off. It wouldn't take you too long with a CCI-07-179 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=178 Is it all about the money Yes, reward is about the financial element - but encompasses more than just cash Then recognition is about staff knowing that they are doing a good job and feel CCI-07-178 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=177 The North American contact center outsourcing market will see revenues reaching $27.5 billion in 2013, up from $20.7 billion in 2006, according to a recent report from market research firm Front Sul CCI-07-177 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=176 According to Dimension Datas Global Contact Centre Benchmarking Report 2007#8243, a massive 70% of the cost of running contact centres is related to the people who work there: the agents or custom CCI-07-176 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=175 Although an increasing number of business process outsourcing (BPO) decision makers understand the critical role Information Technology (IT) plays in BPO success, many continue to struggle to determin CCI-07-175 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=174 Increasingly, companies are turning to customer experience initiatives to boost the bottom line, but it's an effort that requires cooperation across the organization and extends beyond just CRM, resea CCI-07-174 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=173 Apparently Vietnam wants to take on India and China in the battle for our outsourcing dollars... Vietnam, is on a big push to establish itself as a credible alternative for offshore and outsourced se CCI-07-173 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=172 Typically call centres focus on engaging with their customers. Indeed, some are so focused on customers that they dont actually think about engaging with their staff. Yet, as Jo Thomson finds out CCI-07-172 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=171 The Indian publishing BPO industry is expected to grow at an estimated rate of 35 per cent per annum and become a $1.46 billion industry by 2010, Puducherry CII Vice Chairman Sriram Subramanya CCI-07-171 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=170 Sri Lanka is also influenced by India and China's growth and prosperity of offhshore outsourcing, BPO and ITeS industry. But to acheive this ambitiuos dream some strong steps and changes has to be don CCI-07-170 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=169 The Indian tech industry is expected to generate around $64bn in revenues in 2008 - a 33 per cent growth - while also having a significant impact on the country's economy. Services and software export CCI-07-169 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=168 A south Wales company is leading the way in reducing stress in the call centre and boosting staff morale by providing bespoke on-site massage treatments. The most popular treatments on offer are upper CCI-07-168 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=167 Domestic call centre revenues will touch Rs 8,500 crore (Rs 85 billion) in the current financial year, according to a CyberMedia's Dataquest domestic call centre survey 2007-08. According to th CCI-07-167 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=166 Business process outsourcing companies such as Infosys BPO, Patni's BPO arm, EXL Services and Genpact are increasing their focus on providing high-end actuarial services to insurers in the US a CCI-07-166 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=165 Financial services knowledge process outsourcing industry is expected to be worth $5 billion by 2010, a study by KPMG said. According to KPMG, the KPO phenomenon will have far reaching c CCI-07-165 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=164 An increasing global customer base is driving companies to provide "follow-the-sun" customer support services. In order to enable this level of support, agents are now being located in any part of the CCI-07-164 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=163 Bangladesh is also planning to have first of its own telephone based call center in country. The ministry and the corporate figures of country is amazed by the growth and the wealth generated by its n CCI-07-163 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=162 How did you feel on your first day of your new job We all know that the induction process is critical to welcoming new starters and getting them effective as quickly and painlessly as possible. Ye CCI-07-162 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=161 Call centres are known to be high-pressure environments and stress is a common problem. However, this doesnt mean you can turn a blind eye. Stress costs businesses millions every year. It has been id CCI-07-161 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=160 Voice over Internet protocol (VoIP) has recently become more common in corporations large and small. By combining separate voice and data transmissions onto the same line, this new communications opti CCI-07-160 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=159 IT-BPO firms, looking at servicing the domestic BPO market, have one more reason to do so. Domestic BPO clients have a higher acceptance of integrated IT-BPO deals, meaning they are more likely to out CCI-07-159 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=158 The new lending laws being worked out in the US after the subprime lending crisis could bring more business to Indian BPOs. According to a latest report by Cisco senior vice-president (IT services-Ind CCI-07-158 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=157 Having questioned quality quotient of legal jobs outsourced from India for long, the American law society is now accepting it as a "reality" with even Fortune 500 firms opening up to the idea. The CCI-07-157 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=156 The Indian BPO industry has set an aspirational target of touching $50 billion in revenue by 2012. This would be a five-fold growth over the next five years. The sector will also see an addition of 2 CCI-07-156 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=155 Many banks in Britain increasingly use call centres for advising their customers: but with mixed success in the eyes of their customers. In a recent Maritz Research poll, eight out of ten surveyed CCI-07-155 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=154 While call centers have evolved into multi-channel contact centers with various initiatives and technologies, telemarketing is still a basic concept within many of these centers. For those conducting CCI-07-154 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=153 How should you motivate call centre staff at what can be one of the most miserable times of the year Martin Brinklow offers up a few tips. Employee motivation is key to any business, but none mo CCI-07-153 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=152 Leading business process outsourcing outfits such as Infosys BPO, Zensar, TCS, Patni are fast growing their knowledge process outsourcing business in a bid to get a slice of the KPO pie that is expect CCI-07-152 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=151 After establishing their position as the leader in the global BPO (business process outsourcing) arena, Indian ITeS (IT-enabled services) firms are now eyeing their own backyard to expand businesses. CCI-07-151 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=150 1. Put 400 bricks in a closed room. 2. Put your new hires in the room and close the door. 3. Leave them alone and come back after 6 hours. 4. Then analyse the situation: as follows If they a CCI-07-150 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=149 The Indian IT and IT-enabled services (ITeS) market would cross Rs 1 lakh crore in revenue in 2008, while telecom will see fixed-line broadband gain around this year, according to forecasts by analyst CCI-07-149 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=148 One of the critical differentiators for managing the customer experience in the current economy is how well your center can leverage your frontline agents and their core skills. In the past few yea CCI-07-148 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=147 The sub-prime mortgage crisis and the weakening of the US Dollar have rendered several rude shocks to the outsourcing industry in 2007. Indian companies were especially hit as the Rupee appreciated by CCI-07-147 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=146 The Reliance Anil Dhirubhai Ambani Group (ADAG) is entering the IT consulting and services space and said it is putting in place resources to rival the likes of TCS, Infosys and Wipro within a few yea CCI-07-146 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=145 If youre not fluent in English, but good at vernacular languages and customer skills, dont worry, we have a job for you. Riding on the growing desi market, BPOs like HTMT, Firstsource and Infovision CCI-07-145 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=144 Training for a professional call center is somewhat similar to training a customer service team. You are faced with having to train employees to deal with customers and their issues, whether good or b CCI-07-144 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=143 A REPORT on nikkei.net said a firm in Japan has developed software which can tell whether people phoning into call centres are sober, slightly outraged, or simply barking mad. The Sapporo company, Dig CCI-07-143 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=142 Here are some of the technologies that gained prominence in 2007 and that are considered to be among the best at helping companies retain their hard-earned profits. For companies that aren't flush CCI-07-142 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=141 Achieving sales target for all those working on an outbound process in Business Process Outsourcing (BPO) companies in the city becomes a tough task during December. With all the festivities in US and CCI-07-141 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=140 Lets not beat around the bushheres what happening next year in the O world: 1) Offshoring panic will continue, but will force providers to innovate. Concerns over the appreciating rupee, weake CCI-07-140 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=139 The Indian economy is on the upswing and mostly consumer-led. With companies across sectors like retail, real estate, telecom and BFSI going after the same customer, there is one factor which could he CCI-07-139 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=138 Each year we think its important to track what we believe will be the key trends driving technology deployments in the contact centre industry. Whats interesting for us is seeing how quickly som CCI-07-138 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=137 All work and no play makes Jack a dull boy. Take, for instance, the case of the business process outsourcing units. This industry not only put India firmly on the global IT map, but also generated tho CCI-07-137 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=136 Indian IT service providers are ready to step into the big league now and the trust developed in India for Business Process Outsourcing (BPO) and ITO is allowing a rich seam of Knowledge Process Outso CCI-07-136 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=135 Contact center is a wider term used for the call center or it can be said that it's newer name given to the call center. In modern contact centers, work is no more restricted to call handling as e-mai CCI-07-135 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=134 Its no real secret that Call Centers have been taking off in the Philippines at an amazing rate. It is also well known that many companies have shifted their growth from, or are in the process of shu CCI-07-134 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=133 Business Process Outsourcing (BPOs) listed on Indian bourses are performing better than those listed on international bourses. Nasdaq-listed ExlService Holdings and NYSE-listed Genpact and WNS have op CCI-07-133 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=132 Leading law firms in the United States are providing lower cost legal services to their clients by outsourcing work to India and cutting their own costs by 60 per cent or more. ''Routine legal work, r CCI-07-132 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=131 Workers spending too much time on social networking websites such as Facebook are costing employers a staggering 130m a day according to the findings of one recent survey, and the problem looks set t CCI-07-131 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=130 The study found that customers who believed they were dealing with a call center outside the United States rated their overall satisfaction 26 points lower than those who believed the center was U.S.- CCI-07-130 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=129 You heard right by the title of this news, we always talk about the Indias stand on Outsourcing and Offshore Outsourcing as favorite destination but there are still some business domain which are cos CCI-07-129 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=128 Two companies from India Starting Point Competence Training Pvt Ltd and Snam, signed a MoU with Xi'an Service Outsourcing Development Association based in China for providing technical and skilled tra CCI-07-128 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=127 Written by Susan Hash Accurate staffing and scheduling has been a long-time challenge for contact centers. Lets face it, getting the right people in the right places at the right times doing the rig CCI-07-127 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=126 The Next Boom in Indian Outsourcing Infrastructure Outsourcing this going to be the next big wave in outsourcing. While Indian IT companies at present are handling infrastructure outsourcing work wo CCI-07-126 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=125 Couple of years ago, the biggest security issue was phishing for JP Morgan Chase's customers. Today, the company is far more worried about the people manning its call centres. Staff has been caught st CCI-07-125 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=124 Outsourcing, business process outsourcing, or BPO, and the practice of looking beyond American shores to find ample arrangements, have led to the proliferation of the establishment of offshore contact CCI-07-124 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=123 The call centre industry in Germany saw a 10 times growth in last 10 years. This industry employed more then 400,000 people. The boom has been felt most in the formerly communist east, where low rents CCI-07-123 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=122 The future of Call Centers in Philippine was good as the rising cost of call center operation in India (News-BPO players ramping up Philippines operations) but now Philippine Call Centers very soon fa CCI-07-122 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=121 Onshoring: Offshoring is just so pass After years of American companies sending thousands of jobs overseas - offshoring as its come to be known, have they finally seen the light Have bottom-li CCI-07-121 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=120 There is saying customer is god, customer is everything, businesses are from customers, customers not from business, if you dont care your customer then other will do. All these sayings are l CCI-07-120 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=119 Quality monitoring is all about process improvement, and in addition to the initial gains organisations achieve through deployment, theres an ongoing opportunity to secure continual incremental impro CCI-07-119 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=118 Most of the outsourced services are carried out onshore, with just an estimated 5% using offshore outsourcing operations, according to an AMI Partners report. Midsize businesses appear to be stagna CCI-07-118 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=116 Procurement Outsourcing is the transfer of specified key procurement activities relating to sourcing and supplier management to a third party perhaps to reduce overall costs or maybe to tighten the CCI-07-116 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=115 Careers in BPOs and call centres are no longer a passionate choice for urban youth, reveals a survey conducted by ASSOCHAM. The BPO sector, which is already encountering an attrition rate of 25 to 30 CCI-07-115 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=114 Business Process Outsourcing, a very essential part of this industry is call centers that caters to the needs of some companies for a dedicated unit that will receive and make calls, do sales, and per CCI-07-114 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=113 To take the industry-academia partnership in education to the next level, the countrys IT majors, including Wipro, Infosys BPO and TCS, are now in talks to come together for education initiatives. So CCI-07-113 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=112 Callers to police stations could soon be talking to someone in India as forces are now allowed to privatise their call centres. Police across the country are privatising their call centres and backroo CCI-07-112 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=111 Whenever a customer buys a product, they trust your company will support them after the sale. In many companies, customers are experiencing havoc customer service and translate these experiences int CCI-07-111 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=110 Work-from-home customer service reps are a rapidly growing trend, with the number of such workers predicted to rise 375% by 2012 The trend for call centre workers to be based from home is set to in CCI-07-110 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=109 India has long been a favourite destination for multinational companies to set up their own offshore centres for captive use. In recent times, questions have been raised whether this model was viable CCI-07-109 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=108 Five Indian cities feature among the top 10 emerging destinations worldwide for outsourcing of IT and business processes, according to a study by investment advisory firm Tholons and Global Service Ma CCI-07-108 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=107 For Britain, the common perception is that the country is losing jobs to India. According to major new research however, this is a myth. Many small firms are actually creating thousands of new jobs on CCI-07-107 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=106 Selecting effective call center technology is a matter of following a highly defined process and identifying the risks associated with each product being considered. Many firms rush through the imp CCI-07-106 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=105 Contact Center Industry has always looking for new ways and methods to increase the productivity, client satisfaction, employee benefits and satisfaction while keeping the cost as competitive to lure CCI-07-105 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=104 Call centres were invented with cost-savings, and not customers, in mind. You first listen to an automated message of how important your call is, and that it will be recorded for quality purposes. (Th CCI-07-104 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=103 We've heard a lot about the "fast approaching day" when agents will be able to interact with customers via two-way video. This is a really cool idea -- and I see a wide variety of ways that video comm CCI-07-103 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=102 The answer to this headline is both "yes" and "no." Customers are not always right, but they are always the customers even when they're wrong. Too many practices have rigid rules and policies. How man CCI-07-102 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=101 Asia-Pacific has been the only region to show growth in the business process outsourcing (BPO) market in the first half of 2007. India-based multinational service providers like IBM, HP, Capgemini CCI-07-101 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=100 Notwithstanding Indias emergence as an IT superpower, a global study has ranked India tenth in Asia-Pacific and 46th worldwide in terms of IT industry competitiveness. In the study commissioned b CCI-07-100 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=99 Report: Labor shortage and wage inflation in outsourcing market has other countries in hot pursuit. NEW YORK (CNN/Money) - Surprise! India's reign as the world's "Outsourcing King" may be slipping CCI-07-99 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=98 Indian software services BPO companies are setting their sights on the healthcare outsourcing market. Hospitals and large physician groups in the US outsource activities such as patient records, handl CCI-07-98 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=97 High attrition rates maybe a blot on the great Indian BPO success story, but this problem has helped spin off a niche industry - Recruitment Process Outsourcing (RPO)- which is expected to grow by a b CCI-07-97 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=96 The IT-BPO industry in China is still in its early phase of evolution but it has the potential to develop a large IT-BPO industry," the study on 'Tracing China's IT Software Services Industry Evolutio CCI-07-96 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=95 The fact that the Business Process Outsourcing (BPO) industry in India is growing faster than ever was demonstrated by the standing room only sell out response to Nasscoms annual BPO summit in Bang CCI-07-95 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=94 India's BPO success story continued full throttle in the year 2006-2007. The countys third-party BPO exports grew 47 per cent during the fiscal to record revenues of $4.6 billion (Rs 20,890 crore), a CCI-07-94 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=93 The Build-Operate-Transfer model of business process outsourcing (BPO) is falling out of the favour of large Indian companies. Many large BPO firms that grew by developing outsourcing units for foreig CCI-07-93 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=92 Traditional call centers have long been a staple of the point of contact for the customer. Historically, these centers were viewed as cost centers for the company as their only purpose was to keep the CCI-07-92 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=91 IVR telephony is, of course, already commonplace in high call traffic organisations, through touch-tone IVR - in providing travel information or cinema listings, for instance - or voice IVR, which is CCI-07-91 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=90 Stressed out from employed at those odd call pivotal point or maybe even at your regular job hours, having the feeling to be at home and pass the time that you truly need for yourself, and yet nervous CCI-07-90 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=89 Vcare Call Centres India - a 100% subsidiary of Call Centres India (CCI) has contact centre operations in Chennai and New Delhi, providing both voice and non-voice services to global clients. The comp CCI-07-89 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=88 Vcare Call Centres India replaced Avaya gear with a Cisco IP Contact Center system, according to a story in CXOtoday. It probably didn't hurt that Cisco funds Vcare's parent, Call Centers india. Vc CCI-07-88 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=87 At a clear moonlit night the cool breeze kissed my puffed hair. I walked briskly towards the colossal building from the guesthouse. My heart pumped with excitement as this was my first brush with the CCI-07-87 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=86 Galloping wage inflation in India is driving companies to cheaper global destinations The wheel has come a full circle for the Indian business process outsourcing (BPO) sector with runaway wage inf CCI-07-86 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=85 Indian services companies are opening business process outsourcing (BPO) operations in rural villages as a way of keeping down costs for customers while bridging the digital divide in the country. CCI-07-85 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=84 Companies are failing to quantify the benefits gained from outsourcing deals, meaning they are missing key business objectives. A significant proportion (42 per cent) of outsourcing deals have no f CCI-07-84 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=83 In what could be bad news for the Indian BPO sector, a growing number of Silicon Valley companies are moving offshore businesses to geographically nearer locations in an effort to cut costs and addres CCI-07-83 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=82 The Indian share of BPO revenues from the offshoring of revenue cycle management (RCM) services were estimated at $125 million for 2006, and total revenues from this segment are expected to reach $410 CCI-07-82 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=81 With the submarine optical fibre cable being laid on the Eastern Africa coast, Kenya could pose a challenge to India, which has in the past decade dominated the outsourcing industry, with revenues tot CCI-07-81 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=80 Call Center services are booming in most developing countries, all around the world. As a result of the competition, Call Center services require aid to carry on their profitable business. Call Center CCI-07-80 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=79 China is closing the gap on India in the business process outsourcing sector, with many companies turning to the dragon for higher-level BPO activities, states a study by IDC on Asia/Pacific excluding CCI-07-79 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=78 NEW DELHI: IT is indicative of the graduation of the Indian IT-enabled services industry. They feel it is time they stopped referring to themselves as the call centre business, if they have to move up CCI-07-78 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=77 Business process outsourcing (BPO) in India is growing within the insurance industry, driven by increasing comfort with BPO vendors and the need to reduce costs, reports Research and Markets, a Dublin CCI-07-77 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=76 The call centre industry in the Asia-Pacific region is forecast to register strong growth this year with Thailand and the Philippines leading the way, a study said Monday. India is forecast to grow at CCI-07-76 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=75 The worldwide market for customer service outsourcing is set to grow from $8.4 billion in 2004 to $12.2 billion in 2007, but the offshore component will remain small, according to Gartner Inc. In CCI-07-75 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=74 A RECENT study by Hill and Associates, security and risk management consultants, on the attrition rate in the BPO sector, threw up some interesting insight.The study was conducted on targeted responde CCI-07-74 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=73 Beware India, Eastern European nations like Bulgaria, Latvia, Romania and Estonia have been declared the new tech outsourcing leaders of 2005. On the other hand, Singapore, Israel and Sweden, the CCI-07-73 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=72 The contact centre market in India is expected to see a major change in the next two years with third party service providers expected to dominate, according to a study by independent analyst firm Dat CCI-07-72 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=71 Outsourcing could cost some companies more, some less. Take a look at the metrics worked out. WHAT is the reason for the recent increase in outsourcing It is the computer and information tech CCI-07-71 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=70 According to Datamonitor, both India and the Philippines will see substantial growth in call centers now that U.S. presidential elections are out of the way, allowing U.S. and UK businesses to ramp up CCI-07-70 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=69 A recent survey by the Singapore-based ACA Research and Michigan-based Fortune 500 staffing firm Kelly Services, seems to says that the Filipinos are steadily progressing in the BPO business and may o CCI-07-69 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=68 Outsourcing: It is arguably the biggest issue in customer service today. And not just customer service -- the debate about using offshore operations for tasks previously completed in the U.S. even has CCI-07-68 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=67 Successful outsourcing depends on three main factors: It should be the right strategic decision the match needs to suit both parties and the relationship needs to be well managed. Although the form CCI-07-67 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=66 Is the Indian BPO industry beginning to move into a mainstream position from being in the non core, call centre dominated fringes of global BPO If so, the stakes are that much higher because ther CCI-07-66 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=65 Indian back-office firms face a growing challenge holding on to employees, even as they hire tens of thousands every quarter. Indian back-office firms face a growing challenge holding on to employ CCI-07-65 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=64 India is being challenged on maintaining her leadership in outsourcing. But something interesting is cooking behind the curtain that will make India even stronger in BPO. Though business-process o CCI-07-64 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=63 An initiative supported by the national and provincial governments in South Africa to lure call centres of multinationals to this coastal city could impact on India's huge role in this field. Marc CCI-07-63 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=62 Outsourcing IT infrastructure management services is not a new trend for Indian organisations. In the past, Indian companies have outsourced requirements for maintaining LANs, ensuring WAN connectivit CCI-07-62 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=61 Chennai: Call centre professionals in India are well taken care of by the employers, compared to the US, where the workers were treated as a "commodity", said an official of Communication Workers of A CCI-07-61 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=60 London: India, already on top of a list of leading outsourcing destination, has the potential to win even bigger off-shoring projects, according to CEO Briefing, a report written by the Economist Inte CCI-07-60 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=59 India is becoming a new hub for a highly competitive outsourcing field - debt collection services - with assurances of reducing debt recovery cost and the time needed for the process. US industry CCI-07-59 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=58 New York: Though business process outsourcing contributes substantially to the country's revenue and drives 30% growth in IT exports , sustaining it would be a challenge as other English-speaking coun CCI-07-58 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=57 When Sykes Enterprises began considering India for its customer service call centers a few years ago, it saw a country with many bright, hardworking and English- speaking citizens. What it didn't an CCI-07-57 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=56 Hindi-Chini bhai bhai! Will this be the BPO mantra for 2010 With global firms looking at an India plus China approach for offshoring , it does seem so. Many global firms wanting to outsource will CCI-07-56 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=55 Wipro has decided to rename Wipro Spectramind as Wipro BPO with its business accounting for 10% of Wipro Technologies revenues and having earned a firm footing in the sector. Company sources said CCI-07-55 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=54 "Q: I'm curious as to what kind of responses you have been getting. Do you use curse words at them A: I made an Indian woman cry and promise to quit her job in 60 seconds. You can do it too!" CCI-07-54 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=53 The recent incident of US RJs abusing a BPO girl in India and airing the tape on radio has sparked of the racism debate. But an often-ignored fact is that Indian BPO execs are frequently abused by non CCI-07-53 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=52 BANGALORE: NeoIT, an offshore advisory and management firm, foresees a big growth for offshore outsourcing in 2005. In its annual roundup of predictions for the coming year, neoIT sees increasing CCI-07-52 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=51 HOUSTON: Up to 15 per cent of IT jobs required by US-based companies will be performed in India by 2010, helping the US economy to create investments worth $30 billion per year, according to a new stu CCI-07-51 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=50 An outsource call center is a place where businesses will send work to an outside company. This is usually done when a manager or supervisor believes that work can be done more efficiently and cheaper CCI-07-50 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=49 After squeezing out all the potential productivity improvements in their North American and European call centers, GE, American Express, Sprint, Dell, AOL and Amazon went "offshore" to further improve CCI-07-49 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=48 Not too long ago, many CEOs were grappling with the question of whether to outsource part of their business processes to countries like India. Fast forward a few years, and the key decision morphe CCI-07-48 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=47 West Palm Beach (Florida) and Bangalore: Forty-two percent of the respondents to a survey of mortgage industry leaders said they are likely to outsource at least some services within the next two year CCI-07-47 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=46 Any entrepreneur getting into the call center business today should be aware that he is entering a commodity-like business. Anyone claiming that they will offer innovation with niche practices is CCI-07-46 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=45 The benefit of outsourcing Call Centers to overseas locations has been a well-investigated topic over the last several years. However, despite the numerous advantages, companies are often forced to ma CCI-07-45 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=44 Outsourcing has never been an easy decision. To ensure a smooth transition, the first step is to sell the idea internally to the organization and build favor from your entire team. Your participation CCI-07-44 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=43 Finished college and planning to join a BPO So, theres going to be jobs galore. Moreover, its hard to get the pink slip if you are working for the BPOs. If employees dont perform well, they are s CCI-07-43 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=42 Howard Lee, former Senior Vice President of Disney Direct, has founded a company called HyperQuality, LLC. HyperQuality, based in Seattle, Washington, has the single purpose of helping customer care p CCI-07-42 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=41 Outsourcing has never been an easy decision. To ensure a smooth transition, the first step is to sell the idea internally to the organization and build favor from your entire team. Your participation CCI-07-41 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=40 India is trying to enlist support of its Asian neighbors and friends to lobby against the outsourcing backlash spreading in Western countries. Information technology minister Arun Shourie used a c CCI-07-40 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=39 In the past week, analysts and consulting firms have issued reports warning about the downside of overseas call center outsourcing, and even a presidential candidate joined the fray, but most research CCI-07-39 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=38 Zelos found Indian call center agents possess the same quality as American call center agents. A new report by Zelos Group attempts to debunk what it says are "myths"about offshoring call centers. CCI-07-38 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=37 A report finds that there may be new revenue streams out there for enterprising outsourcers to find. What can American service bureaus struggling from tough economy do Perhaps they can look to off CCI-07-37 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=36 The facts about offshoring are murky, but some researchers are trying to demystify it. Do you know just many call center agent, supervisor, and other knowledge-worker positions are leaving the US ( CCI-07-36 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=35 Offshore outsourcing to India will grow by at least 30 per cent during 2004 on the back of increased offshoring by bigwigs like IBM, EDS and Accenture, according to information technology research fir CCI-07-35 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=34 Describing as "not fair" the recent United States Federal law banning outsourcing of jobs to other countries, including India, Prime Minister Atal Bihari Vajpayee on Wednesday said there should be ope CCI-07-34 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=33 The $600-billion global BPO industry is saving as much as 75-80 per cent by setting up operations in India. This comes largely on the back of savings in labour costs. According to the latest repor CCI-07-33 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=32 The concept of contract research is taking shape in India on the lines of call centres, according to Dr Ashes Ganguly, the honarary secretary of Indian Analytical Instruments Association (IAIA). He CCI-07-32 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=31 Despite Western backlash against job outsourcing to Indian call centres, the Indian software industry was in a buoyant mood as it gathered for its annual conference in Bombay. The Indian software i CCI-07-31 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=30 Nothing has alarmed the Indian BPO industry as much as the government's proposal to tax some BPO activities. In this "virtual" round table organized by Ernst Young, BPO company heads and experts sou CCI-07-30 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=28 Business process outsourcing service provider 24/7 Customer is planning to increase its headcount from 2,600 employees to 6,000 by the end of 2004. The company is also hoping to complete an oversea CCI-07-28 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=27 Hewlett-Packard has set up a contact center in India to support U.S. customers who use HP consumer products, in another sign that overseas operations are attractive to U.S. tech companies. HP open CCI-07-27 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=26 Indian job seekers beware! With a large number of professionals from the United States, the United Kingdom, and African countries seeking jobs in India, competition is bound to rise manifold in the jo CCI-07-26 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=25 Indian Information Technology Enabled Services and Business Process Outsourcing are likely to grow at the rate of 54 per cent, to reach $3.6 billion by the end of the year 2003-2004 and about $8 to $9 CCI-07-25 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=24 Mass migration of American information technology jobs to India will benefit the United States in the long run, a media report has said. Today's Indian call centres, programming shops and help desk CCI-07-24 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=23 Offshore outsourcing to India will grow by at least 30 per cent during 2004 on the back of increased offshoring by bigwigs like IBM, EDS and Accenture, according to information technology research fir CCI-07-23 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=22 Describing as "not fair" the recent United States Federal law banning outsourcing of jobs to other countries, including India, Prime Minister Atal Bihari Vajpayee on Wednesday said there should be ope CCI-07-22 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=21 NEW DELHI: On the outskirts of New Delhi, a state-of-the-art telephone call centre facility serves as the location for the shooting of American Daylight a film that revolves around a culture-clash ph CCI-07-21 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=20 A call centre for the citizens to log on complaints is being lined up for the New Year by the Municipal Corporation of Hyderabad (MCH). The initiative aimed at ensuring more responsible and profession CCI-07-20 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=19 New Department of Trade and Industry-sponsored research suggests that performance from UK call centres is significantly better than from Indian counterparts, but is that likely to be enough to stem th CCI-07-19 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=18 India is trying to enlist support of its Asian neighbors and friends to lobby against the outsourcing backlash spreading in Western countries. Information technology minister Arun Shourie used a c CCI-07-18 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=17 NEW DELHI: Call centres have become the largest job providers in India if you are to go by a survey conducted by the Employment Cell of India. A leading daily in India also reported that the Rs 81, CCI-07-17 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=16 The biggest impact may not be on the wallets of Indian nationals hired to do outsourced work. "One of the things I feel the biggest impact has been is on the psyche of people, especially the educa CCI-07-16 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=15 Although 360,000 people represents only a tiny percentage of India's population of 1 billion, outsourcing impacts far more people than those hired by foreign companies, according to Aggarwal. "For eve CCI-07-15 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=14 Although Indian employees typically earn less than their American counterparts, the standard of living is improving, said Ramesh Nair, CEO and creative director of Niyati Technologies, based in Chenna CCI-07-14 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=13 From a global perspective, offshore outsourcing does have a bright side -- in India and other outsourcing destinations. It reinforces the benefit of higher education, allows individuals to purchase ca CCI-07-13 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=12 The offshore market for outsourcing applications development got another boost this week, with SAP, IBM and Siemens all increasing their commitment to the model. SAP boosted the number of its overs CCI-07-12 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=11 The Government has challenged the "myth" that call centres in the UK are in decline as thousands of jobs move to India. The move came as Trade and Industry Secretary Patricia Hewitt unveiled a new CCI-07-11 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=10 Union leaders have raised fears of hundreds more jobs being lost to India. They have learnt that a call centre dealing with rail inquiries is to close in the New Year. The news comes as other u CCI-07-10 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=9 Call centres in India are attacked with one frequent complaint that their employees' accents are not right and they cannot be understood. The most recent incident involving Dell Computers, has giv CCI-07-9 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=8 Cost savings aside, going offshore carries risks as well as rewards. It's a big world out there " are you ready for it Outsourcing offshore can save 5% to 8% in Canada, and 10% in Mexico for Spani CCI-07-8 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=7 Every corporate IT department faces its share of security threats from the outside world. But contact centers face double the danger, since potential data thieves likely lurk in their own ranks as w CCI-07-7 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=6 The attrition rates for call center in India are extremly high, contrary to the information in the presentation in each of the call centers. According to National Association of Software and Services CCI-07-6 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=5 Hi, have anyone looked at the call centers in India as a part of their CRM strategy lately. If not look again. The benefits of offshore outsourcing strategy are too high in terms of cost saving withou CCI-07-5 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=4 Call Centers in India In order to meet the growing international demand for cost-effective, customer-oriented call centers, many organizations worldwide are outsourcing these services from location CCI-07-4 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=3 Wipro Spectramind a business process outsourcing company, is in talks with eTelecare, a Philippine based call center com CCI-07-3 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=2 The recently announced EXIM Policy 2003 has something for both IT services and ITES companies in the country. The Government, this year, has attempted to remo CCI-07-2 Mon, 07 Jul 2008 11:30:41 -0700 http://www.callcentersindia.com/displaynews.php?idnews=1 In line with strategy to enter the BPO space Mascot Systems , a leading global offshore software services company, today announced its entry into the IT Ena CCI-07-1 Mon, 07 Jul 2008 11:30:41 -0700