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In terms of technology used call centers india is second to none and has successfully launched India's one and only end to end CISCO based IP network call center by the name Vcare Care Call Centers India (P) Ltd, based out of a small suburb in the national capital territory region, This center has all the modern facilities a center must have and is situated in a huge campus spanning more than 11000 sq. ft, employing over 400

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Vcare Introduces Eustress Strategy to De-Stress Call Center Agents

Vcare Corporation has more surprises in store. Along with delivering qualitative and quantitative BPO services, performance and results, Vcare Corporation takes care of its valuable assets- its agents and workers. When in a recent survey, call center workers were found to be exposed to stress at critically measures, Vcare decided to provide some moment of relief and eternal sunshine to the agents. Given the amount of pressure, workloads and unusual working hours, stress is more than common now. Stress can be overwhelming for agents cognitive, emotional and physical behavior.


To help them cope up with the detrimental stress levels, Vcare and its medical team came up with the concept of Eustress. To understand the Vcare Eustress Session, let's go through the basic but technical know-how of Stress. Stress is a response from an organism in a situation that is alarming. An agent has to go through peer pressure, quality monitoring and target calls. In his job, there is no messing up at all. In order to keep up with all these, his body system responds in stress and he, usually to avoid and alleviate the symptoms resort to drugs, cigarettes, withdrawal of work, procrastination and neglect the responsibilities both at office and home.


However, like any other defense mechanism body tries to guard against stress. There are two methods by which one can cope and the decision entirely depends on the person going through it. It can be self destructive or a creative attempt to tackle the pressure.

1. Distress: Distress is a situation when an organism surrenders to the situation. The surrender to the situation can be in either way of aggression, passivity, or withdrawal.

2. Eustress: Eustress comes from the Greek word Eu which means "well" so, it means good stress. Stress in a positive way can be beneficial to everyone. It can enhance your adrenaline levels and the ambition to do more and fuel the passion to excel. The team leaders of Vcare identify the times or peak hours when the work levels are too high to handle and the situations when or why they are becoming victims to stress. Being stressed and distressful is easy but the real labor is in identifying the root causes of stress.


That is where Vcare's eustress strategy comes in full view. The agents are trained under the expert guidance of yoga guru for 10 to 20 minutes buffer timing before log in. They learn meditations, power yoga and pilates to keep themselves fit and refresh. Music stations and indoor games stalls have been installed for the utilization of agents during break timings. Official fun activities and team building exercises like treasure hunting is conducted fortnightly. Aromatherapy, reflexology coupons, discount coupons of restaurant are allocated to winners. Along with this, every weekend is celebrated as the day of weekly performer chosen on the basis of the performance of previous week. From drinks to food-on the house! Some useful tips from Vcare on how to recognize whether your agent is stressed or not: Analyze the symptoms. Is he showing mood swings too often? Is he taking bathroom trips too often or showing poor judgment and behaving too negative? The possible methods of Eustress: 1. Listening to your favorite music 2. Spending quality time with family 3. Power yoga or exercise 4. Long walks 5. Seven to Eight hours sleep Source -

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