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In terms of technology used call centers india is second to none and has successfully launched India's one and only end to end CISCO based IP network call center by the name Vcare Care Call Centers India (P) Ltd, based out of a small suburb in the national capital territory region, This center has all the modern facilities a center must have and is situated in a huge campus spanning more than 11000 sq. ft, employing over 400

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Why do companies need to outsource call center operations

If a company decides to establish its own call center within the company, the fee associated with the establishment of the call is quite significant. Besides having to buy computers, operating systems and programs for the maintenance of adequate records, the business owner will also need a sophisticated phone system capable of handling a huge volume of telephone calls and telephone equipment. The business will then be responsible for hiring staff to handle telephone calls and work can be quite costly. A far more economical option is to rely on already established a call center - the company can outsource the job of handling calls.


Contact center outsourcing can help to set your company apart from your competitors. With the right kind of call center outsourcing services, you can make a long lasting relationship with your potential customers. When a company should consider investing in call center services? Answer is that most business owners wait until the volumes of incoming calls reach more than 100-150 calls a day, before resorting to a call center. A lower volume of calls can be handled by the company with relative ease. However, a higher volume of calls demand immensely qualified customer service representatives, and fully equipped call center with right kind of technology and softwares. The cost of the call center will ultimately depend on several factors. First, the cost of call center that will be effected by the type of call center services will be managed: Inbound Call Center, Outbound Call center or both. Also, if the call center gives the company a dedicated agents, the business end paying much more money than if the business is based on a shared agent. Dedicated agents generally are more mature and have more sales experience than shared representatives. The main difference between two agents is that an agent only devoted exclusively to dealing with one business and therefore has only been specifically trained to handle calls for the company that was contracted. Meanwhile, a shared agent is less dedicated - working for a company in a very general way.


Outsourcing call center operations allow you to exchange the high fixed costs and management drain of all call center operation for the variable cost, flexibility, control and expertise of a company whose primary business is call center services. Outsourcing process is driven by a need to maximize value and free you to focus on your core business areas what you do best sell, recruit, and make money. Call Centers India (CCI) is a CISCO funded company and Its management team has over 25 years of combined call center,offering call center outsourcing and Offshore call center services includes Customer care services, Call Answering Services, technical support services, Inbound/Outbound Telemarketing Services, back office services and etc.

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