Call center support services is that one portion in the business which holds a prime position in the Industry today, without which the other departments ought to become dysfunctional. The biggest reason being, “Customers”, the sole reason for survival of any business. The marketing personnel undergo an extravagant process to acquire customers. She/he will indulge into numerous marketing activities so that they can get a conversion. The success rate of marketing is defined by, the ‘n’ amount of money invested in marketing activities to ‘n x 2’ amount of money received from the converted clients. The success rate of the marketing activities however cannot always be guaranteed, they are either a hit or they are not.

It is always advisable to retain the clients that were converted during the process even if they be few in numbers. Client retention is a marketing technique in itself. It is cost effective and at the same time has a humongous & positive impact on the business. A gratified customer spreads like wild-fire in the market. If the customers feel valued, they are ought to share their experiences with most of their friends and family members. This whole aspect of client retention provides the company an edge over its competitors. Realizing the importance of client retention, customer services rose to prominence and marketing personnel’s became more involved in these methods.

India is Synonymous to Overseas Call Center

The services of call center industry emerged in India in the early 21st century. Multinational corporations too have sought call center services from our country because of the proficiency we provide. The industry of India has surpassed all the other players with its substantial pool of IT infrastructure, Human Resource and Intellectual capital. Today the entrepreneurs of India are boasting the growth of this industry and now India has reached a stature where India is synonymous to overseas call center service providers. Considering this massive growth in this industry the country was surrounded by a whirlpool of customer service providers, Call Centers India (CCI) was introduced considering the amount of perplexities it brings along. CCI is a confluence point for Call center service provider in India. This portal addresses all the information related to the BPO Industry. You can connect with various organizations across India offering BPO services through this portal. CCI has addressed the major concerns through different sections in this portal and they are as:

1. Call Centers Directory – This section provides an exhaustive list of call center service providers in India. The list mentioned here is routed by the human editor that does not mean the names mentioned here are recommended by us. There are various categories under the directory section:

a. Call Center Equipment Manufacturer – This section lists the companies that manufacture equipment’s relating to the call center industry, IT and ITES.

b. TASP –An acronym for Technology Application Service Provider. India has numerous providers of this service who are proficient in developing application for various interfaces. You can easily find the listing of skilled Technology Application Service providers in our TASP section with their names and contact details.

c. Call Center Training Centers – This section provides an access to Call center training centers in India. With the aggressive growth in this industry there are consistent requirements for skilled workforce. The aspirants for call centers can register in the site as well where they can have access to centers that provide these lessons.

d. Software Solutions Provider –India ranks top in Silicon Valley and it is a center of innovation in IT. This is a witness of our ever-growing intellectual capital in India. In this section you can view the most skillful software solution providers across the country.

2. Advertisement – This space for advertisement is reserved for all the call center service providers and the corporates. It is for everyone who is willing to open up a new venture, for ones who want to avail services, for the one’s willing to upload information, for the interrogative minds. This space is an open forum for the ones who want their information to be noticed by the public.

3. Call Center News – Information and facts revolving around the call center services can be found in this section. The facts associated with the industry, launch of a new company, a call center who did marvelously well, upgraded software’s and likewise facts can be found out in this section.

4. Discussion Forum – This section deals with all the doubts, problems, questions, concerns, arising in the minds of the marketers associated with call centers. Discussions are related to current business module, posting of projects, association with business and likewise discussions are a part of this section. These discussions are carry-forwarded by veterans of the industry and they respond promptly with explicit answers. Besides all of these, the website visitors can share their views too making this forum informative and equally engaging.

5. Jobs@Call Center – This is a section for job seekers looking to work with top-notch companies.

Besides covering the above mentioned aspects, CCI also provides the services in the area of:

1. Vendor Relationship Management – where we provide end to end support to ensure a secure, hassle free and satisfying relationship with your vendors.

2. Consultancy Service – where we assist you with identifying the best outsourcing partners for your requirements. The call centers that we suggest undergo the evaluation process of Quality Audit, Performance Audit, Software Audit and Infrastructure Audit.

This page is your one stop solution to concerns related to Call Center Services. If you want to join with the leaders of this industry then enlist yourself with us. Whether you are looking for an organization to do business with or whether you are looking for a job in this industry, this portal will keep you updated regarding every aspects of information related to the customer service industry.

Call center services is must for buisness growth read more at  Call Centers In India Fulfilling The Growing Demand For Outsourcing Services