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How to Support Customers with Disabilities? |
When a brand approaches your call center for outsourcing services there are a range of discussions between the service provider and the brand. There are many areas taken into consideration. But most often both the parties overlook an essential aspect – support for the callers with disabilities. Yes, this is a largely overlooked area of customer service till date. When a customer purchases products or services brands are bound to offer services to them. So, the customers with disabilities also deserve the level of support as does a normal person. Below are some scenarios and their solutions from the call centers outsourced to India perspective: |
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