None of us can deny that outsourcing is the only business trend that is likely to stay here for a long period of time. However, a million-dollar question that keeps triggering in the mind of every individual who is associated with this industry in some or the other form is, “Shall things be the same in future as well?” We live in a world where unpredictability and uncertainty lie everywhere. Moreover, a continuous change in the dynamics of the business world poses threat to every industry. Consequently, the question regarding the future of the outsourcing segment continues to be a part of the discussions taking place between industry analysts.
Call centers India has been the choice of companies across the globe ever since outsourcing saw the light of the day. With the outsourcing sector still recovering from the after effects of worldwide economic recession, it is certainly interesting to know about the trends affecting this industry.
According to the predictions made by analysts, the industry would continue witnessing cost pressures. However, the effect of the pressure would be short-termed. In addition, the buyers are likely to seek more flexibility in terms of pricing.
Buyers would expect service providers to offer standardized solutions. Consequently, the service providers would have to prove themselves through their performance and not in terms of cost-efficiency or pricing structure. In all likelihood, pricing structures are likely to be stable.
It is anticipated that the industry would focus more on increasing the efficiency of their operations and enhancement of quality.
Cloud based technologies are expected to inundate the market on account of their economical pricing.
In the light of the ongoing situation, the call centers in India still continue to be the first choice of most companies on account of their ability to change according to the needs and requirements of their audience. National Association of Software & Service Companies (NASSCOM), a premier body that prepares the ground for the public policies of IT companies of India reported an increase in the overall contribution of the country to the worldwide market of outsourcing during the period 2009-2010. Since India stands apart from the rest on account of its efficiency and customer service, the future of the country is likely to be bright.
In today’s world, a customer not only looks for reasonably priced solutions, but also improved productivity, excellence of business process as well as service quality. In a nutshell, we can conclude that the Indian call center industry would continue being preferred over the other countries with a large pool of skilled resources at its side. One cannot deny that the outsourcing segment of India has witnessed phenomenal growth during the decade that has gone by. We need to keep fingers crossed and see how the things turn up!