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In terms of technology used call centers india is second to none and has successfully launched India's one and only end to end CISCO based IP network call center by the name Vcare Care Call Centers India (P) Ltd, based out of a small suburb in the national capital territory region, This center has all the modern facilities a center must have and is situated in a huge campus spanning more than 11000 sq. ft, employing over 400

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grow business by outsourcing call center services

An inbound call center services are generally utilize by a small or large organizations which offers services, support or product selling business. Generally when a business attains some point where they can not handle the large volume customer query or requests with their limited resources, on that point of time it is likely to require an inbound call center services. To grow and nourish any business it is very important to satisfy the customer's or consumers with ultimate customer satisfaction services.


Inbound call center services allows you to be confident when you are away from your office without worrying about your business knowing that your calls are being answered promptly, professionally, and courteously accordin to customer requirement and quieries . Outsourcing your Inbound customer support to India is a good option as the call Centre industry in the country is on an upward spiral.


A large pool of highly educated professionals who speak English, world class facilities and infrastructure and increasingly good telecom connectivity, and the capability to handle a range of services, are just some of the reasons why outsourcing customer support to India is so popular. An inbound call center provides the facility to handle incoming calls rather than calling customer's and offering some services or selling products, generally it is known as outbound services. Inbound services are basically implemented to improve both customer service and relationship management. Moreover, it is an effective way for acquiring growth while satisfying customers.

Some of the inbound call center services are :-

1. Customer Services- Series of activities required for enhancing the customer's expectation and satisfactions.

2. Order taking- Live interaction between customer and the customer representative.

3. Help Desk Services- An information and assistance service that answer common queries about the product or services.

4. Technical Support- Assisting customers with technical problems associated with a particular product such as mobile phones, televisions, computer hardware and software, and other electronic or mechanical products.

5. Market Research- It is essential for executing business plans, launching products and services, expanding businesses.

6. Answering Services- It focused primarily on taking messages for clients after normal working hours or during vacations.

7.Order Processing- It refers to the activities involved right from the time the trained customer service representative receives a request for information, or an order for a product or service, through to the final step.


There are plenty of call centers offers customized services to meet the requirement necessary for any organization to deliver best services to their customers. The efficient call center is equipped with the necessary infrastructures for customer support, this includes best telephone systems, network of computers and smart customer representatives with quality assurance teams. Many organizations located in the economically strong countries like the US, Europe, Japan and Australia often outsource these inbound services from the developing countries for the purpose of saving both money and time.


However, India is emerging out as a huge English speaking workforce in the world having patience and skills for the quality customer care services. For that reasons, many companies have opened their own offices in India to provide support to their customers and also there are many other company which believes blindly in call centers in India for the inbound customer care services and support operations.

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CISCO Based IP Network
Call Center with Blended
Performance of Outbound

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