In terms of technology used call centers india is second to none and has successfully launched India's one and only end to end CISCO based IP network call center by the name Vcare Care Call Centers India (P) Ltd, based out of a small suburb in the national capital territory region, This center has all the modern facilities a center must have and is situated in a huge campus spanning more than 11000 sq. ft, employing over 400
Customer Support Executive - Voice, Customer Service Executive - Voice
Company Profile
We are a mid-size US distributor of radiological supplies and equipment, with a yearly turnover of $10 millions and we are growing fast. (see one of our sites AXMS.com)
Job Description
Role & responsibilities
Candidates will be required to make outbound calls & handle inbound calls.
Regular communication with the client, to provide updates on the progress.
Resolve customer queries/make adjustment with payments
Update account status records
Take actions to encourage timely debt payments
Desired Profile
Preferred candidate profile
Proven experience as a customer service representative in Debt Settlement or Debt Collection Process
Familiarity with laws related to FDCPA
Must have experience of MS Office and database
Excellent communication skills (written and oral)
Skilled in negotiation
Problem-solving skills
Good in calculations
High school diploma: Associates/bachelors degree is a plus
Perks and benefits
5 Days Working
US Shift (7:30 PM to 4:30 AM Mon to Fri)
One Time Meal
Pick & Drop & PF
Lucrative Incentives
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