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In terms of technology used call centers india is second to none and has successfully launched India's one and only end to end CISCO based IP network call center by the name Vcare Care Call Centers India (P) Ltd, based out of a small suburb in the national capital territory region, This center has all the modern facilities a center must have and is situated in a huge campus spanning more than 11000 sq. ft, employing over 400

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Sanjay KumarMedical Voice Support-Highly advanced process    [sanjay_enterprise]

A US GLOBAL VENTURE CAPITAL CORPORATION FUNDING PHARMACEUTICAL RESEARCH AND CLINICAL TRIALS FOR COVID ANTIDOTES REQUIRES CENTERS FOR VOICE SUPPORT AS WELL AS CLINICAL RESEARCH ANALYSIS OF THE SAME PROGRAM FOR THE NEXT THREE YEARS.

1. 24 X 7 PROJECT
2. 8 SEATS ON VOICE SUPPORT AND 4 SEATS ON RESEARCH DESK.
3. VOICE SUPPORT IS PAYABLE AT USD11 PER HOUR WHILE SENIOR SUPPORT STAFF GET PAID USD 15 PER HOUR.
4. RESEARCH DESK TIMINGS ARE FROM MON TO SATURDAY AS PER EST TIMINGS FOR 8 HRS USING SOCIAL AND TRADITIONAL MEDIA NSUPPORT FOR RESEARC AND ANALYSIS. CLINICAL TRIAL GRADUATES OR SCIENCE GRADUATES REQUIRED FOR BOTH VOICE AND RESEARCH & PAYOUT SHALL BE $25 PER HOUR.
5. ASA IS 45 SECONDS
6. OCR IS 98%
7. Training shall be for 14 International working days with a daily trainee stipend of 42 USD per agent.
8. Voice Support shall have AUX incorporated
9. CSAT at A+(1-10 numerical scale)
10. TAT escalation shall be for 8-10 hrs
11. CHT shall be +/- 20% of an average of 460 seconds
12. Envelope Strategy permissible/After Call wrap up work.
13. Client ensures no less than 65 calls per seat per 24x7 shift across all time zones
14. Operational Advance will be accorded as per the Centre’s CMM(Company Maturity Index no less than 3 years) and based on past Clientele references of performance antecedent validation and checks.

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16. Contract Tenure is 3 years extendable.
17. Training shall be onsite/online video conferencing as per protocols for the current pandemic.
Client shall provide TOLL FREE numbers, NAS Database Server, CRMs as well as essential order taking software
18. ENVELOPE STRATEGY PERMISSIBLE.
19. TENURE IS FOR 3 YEARS AND EXTENDABLE.
20. SOCIAL AND TRADITIONAL MEDIA SITE LOGIN SHALL BE PROVIDED BY CLIENT FOR RESEARCH DESK.
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Contact us on sanjayenterprise2011@gmail.com

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Vcare Call Center

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Performance of Outbound



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