Hi There,

We are proud to introduce one of a kind service. If you are a Small to Medium Call Center anywhere in India, wishing to grow into dimension and have any vertical bothering you we are here to help. Remember your Business is unique with its own unique challenges.

Before we begin to explain how exactly are we helpful, I would like to introduce our company Contact 360. Contact 360 has been into outsourcing since 5 year we have offices in Kolkata, India and Columbia, South Carolina. We have successfully worked along various verticals in the Global Market:

1. Telecommunication
2. ISP
3. Mortgage
4. Energy
5. Green Initiatives
6. Financial Service – Credit Improvement
7. Survey Management


The reason why most Call Centers are not able to succeed in mainly due to the following Reason:

Inappropriate Manpower: The staffing is either low or you have wrong people in places. Both the situation is critical to the success of the Company. Many a times we are too naïve to understand the true value for the right fitting candidate and inversely we are too excited to see beyond the smooth talks of a wrong candidate. The results are often irreversible.

Solution: Contact 360 has its vast experience in handling people and screening right candidates for the right positions. Doing the Job Evaluation and most importantly identify if the position is really necessary for the Business.

Over Expenditure: Many a times small to medium sized businesses fail to recognize the areas where cost control can be done. Be it Manpower, Technology or any other resources. The extra cost burden is strong enough to burn a hole in the company’s pocket.

Solution: Contact 360 has its vast experience in handling people and screening right candidates for the right positions. Doing the Job Evaluation and most importantly identify if the position is really necessary for the Business.

Insufficient/Improper Training: Sometimes the training isn’t enough or the Training procedure needs change. In call centers we live in ever changing environment which has to learn, adapt and act fast.

Solution: When we are too engrossed with a certain style of work we are too much intimidated by the thought of change that may put us out of our comfort zone and we are not able to utilize them in the training. We help your team being trained to Learn, Adapt and Act fast. Whether the training is for the Soft Skills, Product, Quality, Compliance or Sales we know what can lead to better results.

Not only the one mentioned above, there are numerous other issues that need immediate attention. Sometimes they go unnoticed for very-very long time creating a long standing irreparable damage to your precious business.

We believe all businesses can survive provided the issues are identified and solved at the right time.


How we work?

Our methodology is simple and strategic. We help you identify the basic building blocks of your business elements. Testing with each unit we help you lead to identify the trouble areas and solve the situation.

Depending upon you company’s requirement we place one of our key consultants at your location for a period of 15 – 30 days to analyze the overall business and provide you with a detailed report on how things can change for better.

Our Detailed work structure can be discussed once you sign up with our company to help you with our consultation service.

[NB: We also help call centers to avail direct projects from global clientele and help them with the right kind of base solution]

You can write in to us with your enquiry at Jeniffer@contact360services.com or Call on +91 9883918099.

Thanks & Regards

Jeniffer Smith
Contact 360
Manager – Business Development
Website: www.contact360services.com
E-mail: Jeniffer@contact360sevices.com
Phone: +91 9883918099