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11 Tips on Modifying the Quality Assurance (QA) Program of Call Center |
Quality assurance is one of the biggest differentiator when it comes to the performance of call centers. And a fully streamlined QA program can help you to turn into trusted service provider in the industry. Generally, the call centers do not feel the importance to evolving the QA program on continuous basis. There is where their competitors score more and receive better clientele from different industries.
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