From 2002 to 2014, there was a growth of 59 billion U.S. dollars in outsourcing industry globally as calculated from the report by statistics portal Statista. In these years, Call Centers India has also played a major role in bringing revolution in this sector.
With major objective to modify the call center industry, Call Centers India (CCI) was established in the year 2002. The company’s website has listed more than 900 outsourcing service providers making it the largest portal related to call center industry. The directory with numerous firms, jobs and informative articles aims to become an ocean of knowledge for anyone who wants to explore something related call centers.
Some major features of the company are discussed below:
Directory for Call Centers
The Call Centers India is basically a portal having a huge list of call center service providers across the world. The call center vendors are able to submit the business details of their company on the website without any charges. Different forms of outsourcing vendors which are listed on the website include:
• Inbound Call Centers
• Outbound Call Centers
• Knowledge Process Outsourcing (KPO) Vendors
• Software Development Firms
• Database Management Services
• Accounting Services
• Research and Development (R&D) Solutions
This huge list of call center service providers gives a chance to business owners to choose the best vendor as per the requirements of their organization. Also, multiple BPO service providers are able to expand their reach through this popular portal.
Jobs Section
The company has a special section on the website which aims to connect employers and employees from different industries. Candidates can seek the jobs in various profiles like call center executives, sales executive, data entry operators and technical support executives to name a few. Also, the website provides the facility for interested candidates to edit their resume.
The organizations can also post their requirements for suitable candidates in multiple profiles for industries like call center, software development, consulting service and accounting etc.
Other Catalogues on Website
The website has directory where suppliers and manufacturers related to products of call center industry are listed. This list is aimed to help call center vendors and firms with in-house call centers to purchase to connect with the product suppliers.
There is also a directory representing software solutions provider and technology application service provider which can help the companies planning to outsource these processes. Multiple training centers are also listed on the website offering language training and customer support-related courses for voice and non-voice process in call centers.
Forums Session
There is a section on the portal dedicated to discussions on the topics related to call center industry. Various people can post their queries related to management of call center operations and seek advice from industry experts. Also, various company owners can clarify their confusion related to outsourcing of their call center process by posting relevant questions.
Call Center Consultancy Service
Experts at Call Center India have immense knowledge and experience related to call center industry. The company has already supported owners of several organizations in finding the most suitable vendor which matches the demands of the business.
Also, CCI provides the facility to perform audits on behalf of companies to ensure that vendor is operating as per the standards committed to the firm.
The company also helps different firms in outsourcing their processes to India by providing support for every single step from inception to execution. The company has both email and calling options through concerned persons can ask any query associated with call center process.
Partnership with Renowned Firms
CCI has successful partnership with multiple renowned call center service providers. Vcare Call Centers is one such prominent outsourcing vendor which is an associate partner of CCI. Vcare Corporation is another major BPO service provider which has tie-up with CCI. Both these organizations have installed CISCO-based IP technology for their call center processes. The company also has the association with Vcare Web Development which offers web development and software development services.
News Section
To keep the users updated about latest trends and happenings from call center domain, CCI maintains an active news section on the website. This section also contains multiple articles which are aimed at providing advice related to call center management on various vital topics. Various articles also represent the importance of Indian call center industry in global outsourcing market.
Advertising Section
Being one of the renowned websites related to domain of call center, CCI receives thousands of views on its webpages. So, the website acts as a suitable point for placing the advertisements by business owners associated with this industry. The company offers cost-effective advertising options in different segments and different file formats.
The Call Centers India (CCI) with multiple services related to call center sector will continue to bring the positive change in the dimension of call center industry.
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