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India - Still No.1 Destination for Outsourcing Call Center Services Globally |
Even a few years back India was synonymous with outsourcing. Whenever a business wanted to outsource their business process, they only thought of one destination – India. But the promising scopes of outsourcing have instigated many other countries to enter the outsourcing arena. Recent studies suggest that there are more than 30 countries around the world that are vying for the outsourced work. There is some Asian, some American countries competing for IT and call centers outsourcing. So, have these new players overshadowed the prominence of India as an outsourcing giant? According to Gartner Research, India is still the number one outsourcing country which is highlighted by their scores out of ten. India has come off trumps in all the judging criteria that were set. Philippines, Vietnam and Indonesia are the new players from Asia who are creating quite a few ripples in the outsourcing industry. But the industry experts feel, these emerging countries still have to cover miles before they can get close to the infrastructure, service structure and other essentials that India has. For the moment India has held onto its throne. |
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