http://www.callcentersindia.com Call Centers, Business Process Outsourcing Industry News en Call Centers India Inc, All Rights Reserved. Thu, 02 Apr 2026 07:07:55 -0700 help@callcentersindia.com raj@callcentersindia.com PHP XML::RSS version 1.10 http://www.callcentersindia.com/images/ http://www.callcentersindia.com Call Centers India Inc: one stop shop for all call centers need. http://www.callcentersindia.com/displaynews.php?idnews=396 Attending call center events like conferences and expos comes with multiple benefits. Outsourcing vendors are able to market their services and learn about management trends and customer behavior. On CCI-07-396 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=395 Contact centers must streamline complaint handling process in order to maintain the trust of the end customers. Putting focus on first call resolution, asking multiple questions from customers and con CCI-07-395 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=394 In order to become a renowned call center of your region, the outsourcing vendors can apply multiple techniques. Involving clients representative to design training sessions and having a strong disas CCI-07-394 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=393 Call centers need to apply a blend of techniques for reducing attrition at the workplace. Proper orientation of new agents, recognition of efforts along with promotions on regular basis is necessary t CCI-07-393 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=392 In order to turn your call center into customer-centric organization, you can encourage active listening among your executives. You can also focus on right call center metrics along with planned train CCI-07-392 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=391 For choosing right call center for the business, the companies must analyze quality management efforts, expertise of customer support team and technological resources of the outsourcing vendor. CCI-07-391 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=390 Companies must use a proper blend of technique to prepare finest request for proposal (RFP) while choosing call centers. Some tips include asking hypothetical questions and adding graphs. CCI-07-390 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=389 A company can attain multiple advantages by outsourcing technical support process. Major advantages include access to technically skilled staff, rise control and flexibility in the services. CCI-07-389 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=388 The evolved version of customer support process in call centers is largely due to incorporation of new technologies and trends in the process. CCI-07-388 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=387 Read here different important factors that help in identifying, how outsourcing call center service is perfect for business growth. Also analyze what processes are to be outsourced. CCI-07-387 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=386 Call center outsourcing comes with numerous benefits due to which multiple industries are inclined towards this practice. Telecom sector, healthcare and real estate are some major industries that cann CCI-07-386 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=385 With around 17 years in call center industry, Vcare continues to evolve through utilization of several management trends and customer support techniques. Multichannel support, data mining exercises an CCI-07-385 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=384 Vcare Call Center is a renowned firm that introduced telecom billing and OSS solution for the telecom sector. This system automated the billing process, minimized the errors and gave better satisfacti CCI-07-384 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=383 A strategic blend of management techniques and use of technology are guaranteed to revitalize the relation of company with their customers. Data driven marketing and customer support campaigns, journe CCI-07-383 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=382 Evolution of call centers through addition of new trends and technologies is essential for their survival. Some latest trends from this industry include bimodal approach, workforce management and visu CCI-07-382 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=381 A strategic management level planning with efficient techniques definitely raises the bar of call center firms. Some techniques include hiring chief customer officer, recruiting agents with multiple s CCI-07-381 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=380 Putting a positive impression of your services is highly important if you are managing call center business. Providing detailed reports, using testimonials and having transparent structure of prices e CCI-07-380 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=379 Success in call center industry is deeply linked to a strategically designed lead generation campaign. Techniques like referrals, video marketing and content marketing have potential to bring hot lead CCI-07-379 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=378 A properly streamlined QA process which is updated regularly helps call centers to score better than their competitors. Tips for QA process include weekly QA audits, use of optimized QA forms and taki CCI-07-378 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=377 Implementing some strategic techniques transforms an average manager of call centers into a great leader. These techniques include motivating team, silent monitoring of calls and analyzing contact cen CCI-07-377 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=376 Outsourcing call center operation should be performed strategically for maximum returns of investment (ROI). Companies should check vendors security measures, go through reviews by other clients and CCI-07-376 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=375 With the evolution of call center industry, call centers agents are slowly converting into marketers with multiple techniques. Use of data analytics, personalization and implementation of journey maps CCI-07-375 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=374 Introduction of various new management techniques and new technologies has changed the face of call center industry in recent years. Some major drivers of this change include work from home policy, ga CCI-07-374 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=373 Call center outsourcing companies are invaluable resource for the companies to become a renowned brand. These call center firms offer multi-channel customer support and help in retaining existing cust CCI-07-373 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=372 Several industries like healthcare, real estate and insurance firms can derive benefits of lead generation services from call centers. Major benefits to these firms include smooth interaction with pro CCI-07-372 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=371 While outsourcing a call center process, various factors like project complexity, quality of the service provider and volume of calls impact the cost of the process. Choosing dedicated or shared agent CCI-07-371 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=370 India due to various factors remains major destination of outsourcing call center services. The call center business is also growing in smaller cities and rural areas of India. Also, government is imp CCI-07-370 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=369 Competitive analysis is an inevitable part of call center business for rising above the competitors. Some major benefits of competitive analysis include analysis of marketing trends and examining of t CCI-07-369 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=368 While choosing a call center for your process, it is essential to analyze the level of quality at vendors workplace. Some other points to remember include checking the facility of data security, disc CCI-07-368 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=367 Call Centers India which was founded in 2002 has a large directory of call center service providers. The company also provides consultancy service with aim to help firms in outsourcing their call cent CCI-07-367 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=366 Call centers can use various strategies for getting clients for the business. Some important techniques include utilization of LinkedIn, informative and optimized website and referrals from existing c CCI-07-366 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=365 A contact center must implement various strategies to turn it into strategic growth engines. Some major strategies include gamification at the workplace, proactive customer support and online video ch CCI-07-365 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=364 A contact center can temporarily or permanently hire a psychologist which will help in improving the productivity to a much higher level. CCI-07-364 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=363 Various companies are focusing on outsourcing due to multiple benefits connected to it. Major benefits include cost control, data security and access to latest technology etc. Popular processes which CCI-07-363 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=362 Call Center Services in India enable you to take advantage of the benefits in terms of pricing, infrastructure, technology and expertise. India has always been the most preferred outsourcing location, CCI-07-362 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=361 Outstanding customer service is the key to creating a successful organization. Customer services affects important brand and business objectives like satisfaction, loyalty, repeat purchase, up-sellin CCI-07-361 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=360 Stress is associated with irritation, tension, inability to focus resulting from demanding or adverse circumstances. Is the employee capable enough in dealing with the stress that the work demands CCI-07-360 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=359 Outsourcing call center services are excellent methods of generating sales and help current customers with technical support and customer support issues for several small, medium and large businesses. CCI-07-359 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=358 India is a primary outsourcing services provider across the world wide. As most of the Call Centers in India provide one stop shop Services according to customer needs. CCI-07-358 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=357 The services of call center industry emerged in India in the early 21st century. Multinational corporations too have sought call center services. CCI-07-357 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=356 Call Center India is the preferred brand for many companies because it has gained expertise in service delivery through its association with leading organizations across the globe. It serves as a one CCI-07-356 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=355 There are certain phrases or sentences that the Indian call center agents cannot utter under any circumstances. Some of these have been mentioned in the article with their substitutes.
CCI-07-355 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=354 It has a large list of benefits and it allows the businesses to concentrate of their core issues rather than spending time elsewhere. CCI-07-354 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=353 There will be a lot of changes in customer engagement with the help of call center technology. Agents will have an integrated desktop, there will be chatting options from mobile apps and customer supp CCI-07-353 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=352 There are many customer survey methods they are different from one another. The choice should be made after much deliberation.
CCI-07-352 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=351 There are a number of criterions that should be judged before the final decision is made.
CCI-07-351 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=350 Some interesting activities that can be used as a part of the induction session of outsourced call centers have been suggested in the article. These are fun activities and open up the employees aptly. CCI-07-350 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=349 Most of these mistakes are not that serious in nature but they do have a bearing on the final result.

CCI-07-349 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=348 There are certain ways by which any cost effective contact center in India can better first call resolution rates.

CCI-07-348 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=347 Outsourcing call centers to India has grown in popularity over the last couple of years, but only because the companies are able to meet the changing needs of their customer base. Call center services CCI-07-347 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=346 Gen Y is the major employee strength in any outsourced call centers. If an outsourced call center wants to improve its retention rates it should firstly understand the needs of employees.
CCI-07-346 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=345 Outsourced call centers to India should assist their multi channel agents by having the right infrastructure at their place. Agent desktops should be a prime area of focus in this respect.

CCI-07-345 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=344 Agents are not limited to doing one thing. They have to wear many hats as it is the need of modern customer service. To serve the customers they have to perform all the roles well. CCI-07-344 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=343 To address the situation NASSCOM has decided to go for a re branding of the BPO industry in India. CCI-07-343 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=342 Indian call centers after years the best choices and quality service provider at affordable price. The call center agents undergo rigorous process related training before they are thrust into the pr CCI-07-342 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=341 When companies outsource to an Indian call center they can be sure that the work is managed and handled by senior pros. The newcomers in the industry still do not have the experienced pool of professi CCI-07-341 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=340 The customers with visual impairment cannot be sent to a website for further information they need to be told everything by the agent. The agent here acts as the eyes of the caller.


CCI-07-340 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=339

In short they can save the day and customer for your organization. But this is a dream that every manager of outsourced call centers likes to see.


CCI-07-339 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=338 Agents in a hurry will never connect with the customers. It is important to hear what the customers have to say. Hear each word very carefully and speak only when the customer is done. CCI-07-338 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=337 When you add to this the flawed pronunciation or heavy accent of the agent, it leads to a worst case scenario. It creates a big gap in communication.



CCI-07-337 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=336 When you outsource the call center services to an Indian company it is like shopping in a large Mall. You get what you need under one roof. CCI-07-336 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=335 Despite a plethora of service providers in the countries across the globe, enterprises select an Indian enterprise on account of their multidimensional service potential and reasonable cost. CCI-07-335 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=334 Indian call center companies have distinguished themselves from their counterparts in other companies simply because of their ability to provide outstanding services at reasonable prices. Be it the us CCI-07-334 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=332 Despite a plethora of technologies being used by call centers on an everyday basis, CISCO Call Center Services score over the others for their resourcefulness, flexibility and efficiency.
CCI-07-332 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=331 No doubt, it has proved to be a strategy has the capability to turn an underdog into a profit-making enterprise. However, every organization needs to be careful before taking such a step. This is some CCI-07-331 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=330 Although a company can easily measure the level of customer satisfaction through a variety of techniques including telephone surveys, follow-up contacts, customer focus groups and analysis of feedback CCI-07-330 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=329 The management of customers lies at the core of every company in todays world. Though companies in many locations claim proficiency in this area, outsourced call centers India is the one that steal t CCI-07-329 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=327 According to the predictions made by analysts, the industry would continue witnessing cost pressures.terms of pricing.




CCI-07-327 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=326 The delivery of all the customer-related services by competent and efficient representatives adds an icing to the cake. CCI-07-326 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=325

At the end of the day, it is not always cost that matters. There are many other advantages of outsourced call centers. Let us examine and understand some of them.

CCI-07-325 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=324 The services provided by call centers are largely the same, but a difference can be created by concentrating on what works best for a company. This is the reason, choosing the appropriate outsourcing CCI-07-324 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=323 In the present scenario, many recognized companies have chosen outsourcing to provide their customers with the best in terms of customer support. The realization that contracting out customer care to CCI-07-323 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=322 India is a developing country and the infrastructure of the country is growing at a rapid pace. All the major cities have continuous power supply, high speed internet facility and high-end infrastruct CCI-07-322 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=321 An outsourcing partner is the only one who assures you that any call does not go unanswered. In addition, a third-party service provider is equipped with the right kind of infrastructure and resources CCI-07-321 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=320 The growing demands of customers and the ever increasing competition has forced companies to look to service providers whose specialty lies in customer service. CCI-07-320 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=319 India is favored by organizations from all over the world for their various call center outsourcing requirements. This article talks about some of the most prominent factors that have aided in the inc CCI-07-319 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=318 Asia is considered the most reliable outsourcing destination across the world. If you go round the globe to look for contact center services, you would find that India is one of the few countries that CCI-07-318 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=312 The performance and quality programmes play a key role in the delivery of offshore call center services. CCI-07-312 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=311 Have you ever thought how the look and feel of your delivery center affects your call center agents Well if you havent, then let it be known that it does have a strong effect on them and could great CCI-07-311 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=310 ongressman Tim Bishop had made a similar attempt in 2011 but he was not able to achieve much from it. CCI-07-310 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=309 Todays business world has become a lot more competitive and wide than it used to be a few decades ago. It is not easy for organizations to survive in such conditions and generate proper revenue from CCI-07-309 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=308 Call centers are responsible for handling some very critical business processes. Today, the competition is so tough that organizations cannot afford to make any mistakes. Call center department holds CCI-07-308 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=307 Here is the case study of the pilot mentoring program conducted at one of the leading multi-national call center in India. CCI-07-307 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=306 We, at Call Center India, have always thought best for our employees and try to provide them everything that they might need to do their work perfectly and rise in the professional world. CCI-07-306 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=305 IVR systems can be a great help but they can also be a big nuisance if they are not properly built. CCI-07-305 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=304 Indian call center industry, which was said to be facing a tough competition from Philippines, is back as the front runner. CCI-07-304 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=303 Its time that you move on to sophisticated CRM software that would allow you to route the calls intelligently according to the qualifications and expertise of agents. CCI-07-303 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=302 The Call Center industry acknowledges that there would have been no virtual employees and no Cisco based call centers. CCI-07-302 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=301 The order taking support offered by the inbound call centers to various retail ventures, including e-commerce portals has ensured a consistent flow of service to the clients. CCI-07-301 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=300 An Australian Finance Solutions company called the ‘Heritage Financial Solutions was found to be violating the norms as it was calling up people with DNC registration numbers. CCI-07-300 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=299 This festive period is also the time when people prefer to shop as there are discounts and promotional offers by various businesses. CCI-07-299 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=298 A majority of Indians were enjoying a holiday owing to the week- long festivities, but Call Center employees were diligently performing their duties throughout. CCI-07-298 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=297 As a Customer Service Call Center Agent, this is the biggest challenge to face – an angry irate customer. The Agents at Call Centers India are adept at handling such situations, as we emphasize on con CCI-07-297 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=296 This has adversely affected cellular services in more than 10 states of America. The federal regulators have conceded that the situation could further worsen. CCI-07-296 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=295 The final debate of October 23 whose primary topic was Foreign Policy, also couldnt escape a mention of outsourcing. CCI-07-295 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=294 A training was conducted of more than 4,335 personnel was also conducted so that they can function efficiently as call center agents for this emergency inbound call center CCI-07-294 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=293 Typically, the businesses didnt know much about call center industry. And they were duped by such offshore call center service providers who claimed to be ‘high-quality. CCI-07-293 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=292 There are millions who are enrolled for freelancing on websites like elance.com or oDesk.com and taking up projects individually. CCI-07-292 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=291 This rule was breached when two Tele-marketers - Pecon Software Ltd and Avaneesh Software Ltd made calls to people who had DNCL registration. CCI-07-291 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=290 Websites like mericanManufacturing.org state that between 2001 and 2011, 2.7 million U.S. jobs of manufacturing sector were lost or displaced. CCI-07-290 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=289 Gartner, the authoritative IT Research and Advisory Company, released a report projecting optimistic growth for BPO industry in the Asia-Pacific (APAC) region. CCI-07-289 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=288 The call center industry is a very huge segment and it is growing at a very rapid pace. The need for outsourcing non-core business activities is very clear to organizations and they clearly understand CCI-07-288 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=287 Today, the business world is not what it used to be a few decades ago. The whole concept has become much more complex. CCI-07-287 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=286 Outsourcing has become a common term for businesses as every major business and organization gets some or the other part of their work done by outsiders or offshore service providers. CCI-07-286 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=285 With American presidential polls around the corner, Obama and Romney are bickering over the issue of outsourcing. Unemployment in American people has made outsourcing an emotive election issue. CCI-07-285 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=284 One must remember that Customer Service is not a dole by the business enterprises. They are not obliged to help their customers after the purchase is already made, still they do it. CCI-07-284 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=283 If you are associated with a call center outsourcing company then you would know the importance of rapport building for successful telephonic conversations. CCI-07-283 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=282 Gossips on the floor and outside the floor are unavoidable aspects of a call centre outsourcing company. It is a necessary evil that can have both constructive and destructive effects on the overall p CCI-07-282 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=281 The life of the customer service agents in the call center are all controlled by strict corporate rules and certain methodologies that makes their effort very stupendous. CCI-07-281 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=280 The global world recognizes a contact center as a unit that is all responsible for handling calls from a customer and assisting them with simple suggestions over a general/technical aspect. CCI-07-280 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=279 Call Center Services with Remote Offshoring for a Safer Tomorrow Business acquisition process with the assistance of the call center services can always lead us to achieve better sales results in a le CCI-07-279 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=278 Leadership should co-exist with exceptional team management skills. Our leaders are developed through a rich, transparent learning environment where we provide continuous mentoring and coaching. Lead CCI-07-278 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=277 The success level of customer relationship is one of the pivotal aspects that value the performance of the call centers. Is it the role of the calling agents or the other management that is deliberate CCI-07-277 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=276 Workforce management is one of the most conversed topics in the international call centers but hardly a very few of them takes some course of action to develop or build a new strategy and bring better CCI-07-276 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=275 16th January 2012, Seattle: The succor of the call center outsourcing in the business development is one of the recent trends that are considerably the greatest blessings to the interested business. CCI-07-275 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=274 30th December, 2011: The life cycle of a business is all controlled by a strong management and the role of the customers. In this sense we can easily say that the customers are somehow very close to G CCI-07-274 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=273 A resonant business is all the demand of the businesses in the 21st century. Trade and commerce is all the matter of creativity and management of resources nowadays. CCI-07-273 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=272 Call Centers in India have been a major attraction in the present decade and pushed the country to a level that is deliberately making significance in the outsourcing industry of BPO or popularly call CCI-07-272 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=271 The world is transforming through an era that is dependent on an income source that gives a satisfaction in the job profile and the mental happiness. CCI-07-271 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=270 The economy of the IT sector can be easily hit by the recession phase and successively can bring downfall of some of the industries that is related to the BPO accomplishments CCI-07-270 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=269 The routine of customers care service agents will be shortly blessed with the holidays that annually visit from the period of December to January. As the western world is all set to mark their auspici CCI-07-269 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=268 The call center industry experiences great performance when the customers can be controlled and supported throughout the business cycle. A customer will tend to establish goodwill when a problem is ea CCI-07-268 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=267 Every business growth is dependent upon the efficacy of the services as per the changing trends of the IT industry. An effective message with the clients in todays world is vital but the process is g CCI-07-267 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=266 The strongest pillar to the foundation of profit making is the customer support. A corporate firm that follows this principle can survive in all complex situations. CCI-07-266 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=265 The 'contact center team performance' is one of the most discussed topics about the grooming of the calling agents and how they can build a better confidence level in their operations. CCI-07-265 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=264 Starting a call center company is not a big deal but the management of your team, especially the calling agents are too complex. You may be team leader and showing your best efforts to make them perfo CCI-07-264 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=263 The first day in an office is always a great nostalgia for most of us. Arranging the documents, little nervousness of reaching late, dress, etc. are some of the common ailments that hit our brain. CCI-07-263 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=262 The role played by customer is always important in establishing the position of a business establishment. Customers can highlight your profile to a position in a short duration. CCI-07-262 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=261 The management is always happy if they find that the performance rate of the call center operations are sky touching. In that case the real credit goes to the call center agents. CCI-07-261 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=260 Call center industry has a working environment that is completely different with the other corporate sectors. Following a customer oriented approach, the employees of an offshore contact center . CCI-07-260 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=259 The first and foremost suggestion to reduce the volume of incoming calls is through designing customized process for the customers. CCI-07-259 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=258 Business organizations of varies sizes have been able to show their potential because of the supportive role played by modern-day call centers. CCI-07-258 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=257 Customer survey is a very reliable and productive procedure to have an in-depth analysis of a particular crowd regarding any product, brand or service. CCI-07-257 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=256 Verbal communication is the common style of interaction that finds importance in the call center industry. Listening is an important skill that determines the success level of customer loyalty and cus CCI-07-256 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=255 Call center is a workstation where hundreds of people work round the clock to meet some specific demands of business processes. CCI-07-255 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=254 May 10, 2011, Seattle, WA: The reach for a better level of Customer Relationship Management (CRM) has motivated many large multinational companies. CCI-07-254 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=253 The call center Industry experiences diverse call volumes 24/7/365. Therefore, it is essential to have an infrastructure set-up that conveys a level of communication without showing any interruption d CCI-07-253 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=252 Attrition attributes to the reduction of an organization or business establishment in size or number. Call center industry is considered to be a sector where a huge percentage of nation's youth is emp CCI-07-252 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=251 The role of call centers has been playing a crucial role in establishing pivotal position in the field of call center suppotcustomer care support for various industries. CCI-07-251 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=250 Call centers offer businesses an effective method of interacting with present and prospective Call Centers Indiacustomers handle their telesales, telemarketing and their customer service needs. CCI-07-250 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=249 The growth of a nation entirely depends upon its population. Therefore, it is the responsibility of an call centreindividual to contribute their skills in self-development that will lead to a nation's CCI-07-249 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=248 The present market research reveals that the offshore outsourcing companies are snatching the jobs from the developed nations. CCI-07-248 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=247 Knowledge Process Outsourcing or simply KPO is one of the recent sectors that has subsequently attracting the business establishments fully concentrating on in-depth analysis. CCI-07-247 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=246 In the recent years, it has been observed that Call Centers/BPO have become a source of economy in the developing nations. CCI-07-246 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=245 CallcentersIndia is a CISCO based call center service provider. With an experience of about a decade, back supportwe have been serving all with our profound services. CCI-07-245 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=244 An immensely professional call center would be the one who does not give any single chance to let contact center solutionsthe customers hold on the line and say idle. Neither they stay idle nor they m CCI-07-244 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=243 Bringing up an outrageous reformation in the field of Call Center outsourcing services is what Vcare has proven itself into. In an active existence from the past 10 years, Vcare has reached out to tou CCI-07-243 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=242 Large and educated workforce: The vital reason is that India possesses a qualified manpower, Call Center Outsourcingcombining with IT literate, trained and experienced professionals, who are very well CCI-07-242 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=241 With the change of winds in the stream of technology and emerging nature of the flow of globalization, there has come up a high demand for great quality services. These quality services destine to add CCI-07-241 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=240 We live in a corporate world where technology plays a vital role in all kinds of business, whether large or a small enterprise. Every next day, there comes a new technology in the market. But by defin CCI-07-240 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=239 If a call center has deployed the necessary resources and technology to meet the demands of a project and back up its claims, it cannot go wrong. CCI-07-239 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=238 It is universally acknowledged that a customer is always on most priority by the businesses. Whether its a small business or a large enterprise, all of them take customers on top to provide them the b CCI-07-238 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=237 A question that hovers over the head of any professional today would be, if their company is able to provide all the services as per the needs and demands of the customers everyday. CCI-07-237 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=236 Call centers are rage nowadays. They offer lots of professional and lucrative opportunities which are too hard to resist. However, the candidates have to go through a rigorous screening and personal i CCI-07-236 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=235 Call Centers have always been in news. Some good, some bad and some downright ugly. However, their presence have not only changed the face of marketing, daily lives but also of cultural scenes of outs CCI-07-235 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=234 Outsourcing customer centric services and other part of work is more of a need than trend now. CCI-07-234 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=233 In its quest of delivering value for both the employees and clients, Vcare Corporation - a global leader in call center outsourcing rolls in new motivation programs. CCI-07-233 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=232 Vcare Corporation has more surprises in store. Along with delivering qualitative and quantitative BPO services, performance and results CCI-07-232 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=231 Call centers thrive on customer services. Be it inbound or outbound call centers, customers are important. CCI-07-231 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=230 Vcare Corporation works on the antiquated yet prime example of three L that integrate looking, listening and learning into one. Doing the better than the best job to retain customers. CCI-07-230 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=229 Outsourcing for many companies is now been there done that now. Years before outsourcing had made to news circuits and industry trends, many large enterprises and Fortune 500 companies were doing it a CCI-07-229 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=228 Call centers are known for customer services. To get candid and fulfill the expectations of their clients, they follow very strict guidelines. CCI-07-228 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=227 The call center outsourcing services provider are going 24/7 to give your customers the convenience of being in touch with them all time through phone, email or chat support. CCI-07-227 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=226 To survive through increasingly competitive market and brand building trends, clients and their third party vendors are also in excessive pressure to fare well and not just greeting the customers by a CCI-07-226 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=225 Many call centers are taking readily steps as they have recognized the seriousness of the problem. They are implying various measures to help them let go of the stress, frustration and ill feelings th CCI-07-225 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=224 It covers 30 countries with its BPO solutions and offers holistic Cisco reporting including talk time, average time to answer, hold times, wait time, answer times and wrap times. CCI-07-224 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=223 If your business is facing problem such as: - Increasing overhead expenses - You are flummoxed Call Center Outsourcingby the inflow of customer calls - You do not know where the productivity of your t CCI-07-223 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=222 Intense competition and volatile market has prompted BPOs to adapt latest techniques and cutting edge technology to survive. Moreover, the recent economic crunch has also affected the business of call CCI-07-222 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=221 all center should have maintained hierarchy in case of a call gone wrong or not properly answered. 5) Study their agents. An agent should be calm, polite in conversation and well versed in written and CCI-07-221 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=220 Vcare has implemented CISCO ASA and firewall. Domain level security, Password and access restriction policies have been deployed. CCI-07-220 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=219 Call centers are in full gear to provide superior services and customer satisfaction. In order to achieve these goals, they have shifted their focus on their most important asset ie agents. CCI-07-219 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=218 Call Centers India aims to provide solutions to all business needs under one portal. In the news section, you can find all the recent -do, updates and happenings related to call center industry. CCI-07-218 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=217 A training program should be conducted time to time to deploy guideposts regarding confidentiality, calling or schedule issues and to discover flaws within the team. CCI-07-217 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=216 Call centers deploy exceptional voice operations and latest technologies to provide a full range of inbound or outbound services such as customer support, direct assistance, mulch-lingual customer sup CCI-07-216 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=215 Customer Care Support should be laced with inherent verbal and interpersonal attributes. These skills could be polished and nurtured with consistency and practice. CCI-07-215 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=214 The call centers are all about services and solutions. The major chunk of services comprises listening patiently about the complaints, feedback and requests from customers. CCI-07-214 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=213 Call centers provide you with a monthly data sheet and record every result on a weekly basis. You know where your money is going and what its bringing on board. CCI-07-213 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=212 BPO business in India has been expanding and has known no bounds as more and more companies are selecting India for their business needs. CCI-07-212 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=211 There are several different types of call centers are available, so before you start your search you need to check out how much call flow that call center can handle as well as the costs and in which CCI-07-211 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=210 Vcare Call Center India is an International Call Center, a leader in order taking, sales, technical and customer support service. CCI-07-210 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=209 The Indian Call Center Industry is one of the Major Business in the Country and is increasingly in demand as Call centers help organizations a way of interacting with current and prospective custome CCI-07-209 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=208 call center agent should be very well aware about call format, from starting to end and flow of call should be very effective suring the customer conversation. CCI-07-208 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=207 Whatever call center services you need like inbound/outbound call center services,messaging or call answering service, email support or online SMS chat support services, we can help you make the most CCI-07-207 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=206 The best way to develop call center Agent into a well rounded individual is by providing them proper training of process and call center technologies. CCI-07-206 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=205 Call center agents are really the voice of your company who help you to make good image in front of your potential customers. For any call center agent it is very important to resolve all queries of t CCI-07-205 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=204 Any agent might handle account inquiries, customer complaints or any technical help desk support issues. So its very important to have a good call center agents who can handle all type of customers ac CCI-07-204 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=203 The contact center environment can be extremely noisy. To listen effectively we need to be able to filter out the background noise. CCI-07-203 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=202 In the current time Call centers are a very important tool for businesses, as call centers help customer relations for,long run. It is considered to be an essential part of any company in order to sat CCI-07-202 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=201 In this current world the communication plays an important role and to coup up with it call center services are very important. Inbound or outbound call center management offers an absolute way of app CCI-07-201 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=200 Telemarketing can be used actually for market research, sales prospecting, test new offers, motivate resellers, lead generation, appointment setting, customer service surveys, sales promotions, and fo CCI-07-200 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=199 A call center is nothing but a collection of workers who handle inbound,outbound phone calls of your customers. CCI-07-199 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=198 We at Vcare Call Center are committed to provide exceptional customer support service. that's why, in the time of economic meltdown, This Company has been expanding business very rapidly to serve Call CCI-07-198 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=197 A customer contact center job requires excellent communication and persuasion skills. Creative problem solving skills, high dose concentration and a strong desire to excel and experience working in fa CCI-07-197 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=196 Contact center outsourcing can help to set your company apart from your competitors. With the right kind of call center outsourcing services, you can make a long lasting relationship with your potenti CCI-07-196 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=195 Good customer care services all about bringing customers back and keep them connected to your business for long. CCI-07-195 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=194 Indian call center industry have large pool of highly educated and well trained professionals who take pride in their quality of work. The People in India can speak and understand, English, Spanish,Fr CCI-07-194 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=193 In the recent time, call centers are a growing industry not only in the United States but also across the world. Call centers have millions of customer care representatives(calling agents) across the CCI-07-193 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=192 The key, however to provide best customer service, in spite of the situation is completely focused on the customer who is talking. CCI-07-192 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=191 Call center is nothing but an office where calls are made and received and various back office support operations are also outsourced for quality and cost effective services. CCI-07-191 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=190 Inbound call center services allows you to be confident when you are away from your office without worrying about your business knowing that your calls are being answered promptly, professionally. CCI-07-190 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=189 Call center whoever fails to provide such kind of response, have to pay a brutal price: dissatisfied customers, negative word of mouth and defections to competitors. However, those who stay ahead of t CCI-07-189 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=188 Vcare Call Center India provides 100 % IP based Network Services globally. CCI-07-188 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=187 Call centers are largely used by companies which are deals on telemarketing, product help desk, on line marketing, service providers, travel industries, and every large business organization that uses CCI-07-187 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=186 This is especially important when several companies are involved, such as a retailer, manufacturer or service agent. If there are no SLAs in place or no structured way of managing escalations, no-one CCI-07-186 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=185 In recent times, most of the call centers always keep improving the quality of their calling agents by providing proper training about the process, live conversation monitoring, 100% conversation reco CCI-07-185 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=184 The call center which is equipped with the right kind of software always keep track the quality of service through feedback of agents and call monitoring. CCI-07-184 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=183 Rapidly growing provider of outsourced contact centers recruits seasoned sales executive. 1888PressRelease June 19, 2009 - SEATTLE - , Inc. (www.vcarecallcenter.com), a rapidly growing contact center CCI-07-183 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=182 In terms of technology used in call center is second to none and has successfully launched Indias one and only end to end CISCO based IP network call center by the name Vcare call center based out of CCI-07-182 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=181 When it comes to business process outsourcing (BPO) arrangements, there is plenty to do after the ink is dry to make sure that your outsourcing partner holds up its end of the bargain and that your co CCI-07-181 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=180 When IP is implemented properly and is accompanied by changes in contact center procedures, policies and staffing, the organization can realize a payback in 12 months or less. CCI-07-180 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=179 is the most luring method for reduce cost of company operations but the move is risky because of cultural barriers, which can put customers off. CCI-07-179 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=178 Is it all about the money Yes, reward is about the financial element - but encompasses more than just cash Then recognition is about staff knowing that they are doing a good job. CCI-07-178 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=177 North American Contact Center Outsourcing Markets report, companies are increasingly outsourcing their contact center operations for several important reasons. CCI-07-177 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=176 Workforce management tools have now reached maturity and can deliver a rapid return on investment the main issue today is ensuring the tool is set up correctly and managed by a trained scheduler. CCI-07-176 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=175 However, while 75 percent of U.S. respondents identified the IT group as a key source of advice, only 31 percent of European respondents did so. In the 2007 survey, 63 percent of U.S. CCI-07-175 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=174 Most companies are much more fragmented and disorganised," he said. "And in those cases, there's a bit of a vacuum and CRM is just one little piece that might help. CCI-07-174 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=173 The Prime Minister of Vietnam jetted over to a gathering in London few days back to a gathering hosted by headhunter (and outsourcing specialist) Harvey Nash, where he banged the drum about his countr CCI-07-173 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=172 The start point is ensuring all staff feel connected to the organisational big picture. Highly motivational team events can start the ball rolling, but key to maintaining a connection is line manageme CCI-07-172 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=171 Addressing a conference on Publishing BPO Services, organised by CII in Chennai, Subramanya said Chennai had emerged as a global hub for publishing BPO services and the Indian publishing BPO services CCI-07-171 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=170 Sri Lanka's Business Process Outsourcing (BPO) firms have called for more investment to improve English standards and reduce education costs to get the required number of qualified people for the grow CCI-07-170 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=169 The Indian tech industry is aiming to hit total revenues for software and services of $75bn by 2010. CCI-07-169 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=168 Companies can choose to fund the cost of the treatments on behalf of their staff or, as in many cases, staff use their social funds as they are more than happy to pay for the services themselves. Eith CCI-07-168 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=167 The outsourced call centre industry is dominated by the organised sector or players employing more than 200 people. CCI-07-167 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=166 Actuaries are professionals who design insurance policies. They assess the financial consequences of unforeseen events and the premiums needed to cover the risks. The Indian off-shoring industry is pa CCI-07-166 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=165 According to KPMG, the KPO phenomenon will have far reaching consequences for the global financial services industry over the next three years. CCI-07-165 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=164 Contact centers are constantly battling the conundrum of improving customer service while reducing costs. CCI-07-164 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=163 A call centre is a physical place where customer and other telephone calls are handled by an organisation, usually with some amount of computer automation. CCI-07-163 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=162 We have found teams that have never actually met face to face! 9. Be careful what you call your new starters Be careful what you call your new starters and the induction training room, especially if y CCI-07-162 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=161 In call centres the most common cause is the fact that agents are generally working in react mode - reacting to customers, targets and deadlines. "People who are stressed at home are usually stressed CCI-07-161 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=160 Now that many companies have put VoIP infrastructures in place, some are looking at ways to leverage their investments and gain a competitive advantage. CCI-07-160 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=159 The IT research and advisory firm also found that in India, the preferred payment scheme is payment-per-transaction and shared-risk-and-reward model. CCI-07-159 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=158 A growing domestic market and the rising rupee have triggered IT companies to increase their focus on the Indian market. Infosys, for instance, has decided to focus on India especially in the banking CCI-07-158 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=157 According to the report, the positive feedback given by the companies having outsourced their work in the past is leading to many other firms getting receptive to the idea, which includes some of the CCI-07-157 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=156 The report has identified eight action themes to act on to reach the potential. They include protecting India's cost advantage creating 'BPO hubs' with enabling physical and social eco-system to driv CCI-07-156 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=155 There are various reasons for dissatisfaction with call centers: for instance, 66 per cent of those surveyed would say that customer service representatives aren't easy to reach. 56 per cent do not co CCI-07-155 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=154 Clearly defining the design of the call center helps to determine the correct approach to other elements within the center. Next, the center must consider its most important asset – its agents. CCI-07-154 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=153 A call center environment is also perfect for rewarding staff as teams, promoting collaboration as groups work together to achieve targets between them for rewards designed to motivate them all. Provi CCI-07-153 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=152 One of the main reasons for Infosys BPO's knowledge services growth is that it invests in a lot in proprietary automation, so people keep getting better and quicker at their jobs. Says Joydeep Mukherj CCI-07-152 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=151 According to TJ Singh, research director (BPO) at Gartner, the estimated size of the domestic ITeS sector was around $631 million in 2007 and is expected to be worth $1,576 million by 2011. CCI-07-151 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=150 If they say they have tried different combinations, they are looking for more, yet not a brick has been moved, put them in Sales. CCI-07-150 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=149 According to IDCs Global Research Operation (GRO) team, the earliest impact from economic downturns is felt, historically, in the hardware sector, with software impact lagging by one or two quarters CCI-07-149 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=148 Contact center leaders will need to contend with market demands by reevaluating their agents function, and consider ways to move beyond the traditional job role to a position that helps the enterpris CCI-07-148 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=147 The vendors that succeed in differentiating their offerings and thereby climb higher up the value chain, will see new growth or exit options open up via better access to funding and MA activity by la CCI-07-147 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=146 The total value of the Indian software and services industry is expected to be close to $50 billion this fiscal and despite evidence of the industry maturing and growth slowing down, organisations lik CCI-07-146 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=145 According to Firstsource domestic business-head Sanjeev Sinha: With large companies catering to domestic market, aggressively moving into smaller towns and rural areas, there is a robust demand for r CCI-07-145 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=144 Training for a professional call center is somewhat similar to training a customer service team. You are faced with having to train employees to deal with customers and their issues, whether good or b CCI-07-144 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=143 The report doesnt relate whether if things go to the top end of the scale, the call center will put them on hold indefinitely, and refuse to engage with them any more on human rights grounds.
CCI-07-143 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=142 The concept is so hot that CompTIA (the Computing Technology Industry Association) reports that two-thirds of businesses with separate voice and data networks recognize the business value of converged CCI-07-142 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=141 At such a time, the task of the agents become tougher as people tend to get irritated if disturbed. A person who achieves his target during the month does receive a pat on the back for his convincing CCI-07-141 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=140 The standardization of technology platforms within Business Process Outsourcing (BPO) engagements will take center stage. You have to take your hat off to SAP for recognizing the significant opportuni CCI-07-140 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=139 Heres where BPOs come in. This need has put the local Indian BPO industry on the fast track. According to Nasscom data, the domestic BPO market was estimated at Rs 6,600 crore in 2006 and is expected CCI-07-139 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=138 To really benefit, you have to do it well by offering a quality and consistent customer experience across all channels. CCI-07-138 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=137 The concept of a Chief Fun Officer, however, is non-existent in other BPOs across the country. Says Uma Srinath, a manager at a Bangalore-based BPO: "We do not have any organized parties in the office CCI-07-137 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=136 Microsoft Office products are generally developed out in India these days. The software inside those London congestion charge cameras was all produced in India CCI-07-136 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=135 Today, offering World-class customer relationship management services, contact center solution provide the buzzword for success. CCI-07-135 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=134 To get through a conversation like that without me picking up on it is actually quite an achievement. As you and I know, but many call center companies seem to miss, conversation is more than just und CCI-07-134 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=133 Firstsources CEO Ananda Mukerji said: The hype about rupee is overdone. We have a natural hedge by having revenues from three currencies rupee, dollar and pound. Nevertheless, a 1% increase in rup CCI-07-133 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=132 Despite the encouraging predictions regarding the legal process outsourcing industry, LPOs are subject to a number of external which include changing economics, marketplace maturation, earning brand, CCI-07-132 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=131 Social Networking, Social Communities CCI-07-131 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=130 Call center industry could be a major benefactor of national companies rethinking the outsourcing of customer service. CCI-07-130 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=129 Computing and power supplies are more reliable, and cheaper, in the US. Mr Shiva Ramani, Co-Founder and CEO, Cybernet-SlashSupport (CSS), which is into technology and operations management, puts it su CCI-07-129 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=128 China is more known to is manufacturing capabilities and expertise but India prove it self an global leader ITes and BPO services from more then 6 yrs. CCI-07-128 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=127 Outsourcing and home agents, some centers are taking more innovative approaches, such as calling on reserve agents or swat teams (former agents who can be called in to handle contact volume spikes and CCI-07-127 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=126 Research completed by Everest a global offshoring advisory firm, most of this work will come to the IT majors Tata Consultancy Services (TCS), HCL Technologies, Wipro and Satyam. CCI-07-126 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=125 Couple of years ago, the biggest security issue was phishing for JP Morgan Chase's customers. Today, the company is far more worried about the people manning its call centres. Staff has been caught st CCI-07-125 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=124 While it has become almost commonplace to speak with someone on foreign soil when calling the company just down the street, this practice may be slowing. CCI-07-124 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=123 Local authorities and politicians are enthusiastic and have positive vibes for this industry and growth of it. CCI-07-123 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=122 Call centers are considered to be one of the more prominent outsourcing opportunities for IT services in the country. CCI-07-122 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=121 Several other high-profile companies have either kept high-paying jobs in America or, in some cases, brought them home after less-than satisfactory experiences abroad. CCI-07-121 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=120 You know the secret to making use of this statistic is to increase customer loyalty. But since customer loyalty is not something you can go to OfficeMax and buy, you may be racking your brains trying CCI-07-120 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=119 As call quality scores rise, you will invariably see a commensurate improvement in key business measures, from sales conversion rates through to improved customer retention. CCI-07-119 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=118 The primary selling points for midsize businesses, Chong said, are cost control and obtaining greater efficiency in non-strategic processes. However, she said these businesses don't seem to be reactin CCI-07-118 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=117 What are some of the specific benefits businesses can realize when minimizing waste and reducing their carbon footprints Improved customer service and the fact that we live in a 24 / 7 world, where b CCI-07-117 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=116 The fact is that Procurement Outsourcing can deliver significant efficiencies and cost benefits. According to Saurabh Gupta, research director, Everest Research Institute, most India-based suppliers i CCI-07-116 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=115 According to the survey, the apathy is mainly due to uncertainties in job security, coupled with stringent working conditions and the increasing number of people switching over to newer and promising CCI-07-115 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=114 The main responsibility of a call centers are taking inbound and outbound calls. All businesses rely on the sales, purchases of services or products, increased in customer satisfaction can lead to imp CCI-07-114 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=113 According to Infosys BPO Ltds HR vice-president Nandita Gurjar, education is the only way to tackle the shortage of skilled manpower in the sector. CCI-07-113 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=112 Callers to police stations could soon be talking to someone in India as forces are now allowed to privatise their call centres. CCI-07-112 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=111 Your Customer Service Call Center Do not view customer service centers as cost centers. These are revenue-generating centers. CCI-07-111 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=110 The trend for call centre workers to be based from home is set to increase rapidly over the next five years as businesses look to cut customer service costs. CCI-07-110 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=109 India has long been a favourite destination for multinational companies to set up their own offshore centres for captive use. CCI-07-109 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=108 Five Indian cities feature among the top 10 emerging destinations worldwide for outsourcing of IT and business processes, according to a study by investment advisory firm Tholons and Global Service Ma CCI-07-108 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=107 For Britain, the common perception is that the country is losing jobs to India. According to major new research however, this is a myth. Many small firms are actually creating thousands of new jobs on CCI-07-107 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=106 Things to avoid Be open-minded for selection of call center vendor. DON'T consider products before thoroughly defining your requirements. DON'T think solely about functionality. CCI-07-106 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=105 Contact Center Industry has always looking for new ways and methods to increase the productivity, client satisfaction, employee benefits and satisfaction while keeping the cost as competitive to lure CCI-07-105 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=104 Call centres were invented with cost-savings, and not customers, in mind. You first listen to an automated message of how important your call is, and that it will be recorded for quality purposes. CCI-07-104 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=103 This is a really cool idea -- and I see a wide variety of ways that video communications could be used to enhance our daily routines in the not-too-distant future. CCI-07-103 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=102 Improved customer service will eventually lead to a happier staff, less stress, and improved production. An office with a happy staff is the best mechanism for developing a customer service program. CCI-07-102 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=101 The company is in "advanced stages" of talks with a global insurance major that wants to outsource its back-office processes to India. TPI indicates that the strong growth in Asia-Pacific and Europe i CCI-07-101 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=100 The study evaluated countries on factors like supply of skills, a pro-innovation culture, world-class technology infrastructure , a robust legal infrastructure, government support and a competition-fr CCI-07-100 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=99 Indian vendors depend too much on the U.S. market. India has to make inroads into non-English speaking markets as well, "similar to what Ireland has done to successfully service the European market CCI-07-99 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=98 Recently, companies like Wipro, Firstsource and Apollo Health Street, the BPO arm of the Apollo Group, have acquired companies in the US to grab a lucrative share of the healthcare market. Healthcare CCI-07-98 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=97 In India, RPO is already a 2.5 billion dollar market and is expected to grow at a rate of 30 to 40 per cent during this financial year," he said. CCI-07-97 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=96 The current industry landscape in China bears some resemblance to earlier years of Indian IT-BPO industry but systemic weaknesses and comparatively evolved demand and competitive environments are some CCI-07-96 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=95 And finally, a reaffirmation of a feeling that most industry watchers have hadcaptive BPO units average a cost level which is 37 per cent more than third party processors even though the best in clas CCI-07-95 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=94 Interestingly, all the Top 10 Dataquest BPO companies are either listed companies or a division/subsidiary of a large group. Among the next 10 players, however, five are privately-held companies. CCI-07-94 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=93 The overheads in a BOT contract are also higher because the people and processes are eventually transferred to the client, there is some amount of duplication involved when the third-party player is b CCI-07-93 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=92 According to ICMI's (International Customer Management Institute) 2007 Quality Monitoring Report, more than three quarters, or 77.7 percent, of call centers handle customer e-mail transactions, with o CCI-07-92 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=91 IVR also delivers significant business benefits by enabling skilled call center staff to focus on individual service to valued customers and selective provision of a human interface for high-value cal CCI-07-91 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=90 The home based call center job will not only convey in the financial possessions you call for but will also help you lighten the stress that you have a duty to by and large undergo from your regular j CCI-07-90 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=89 Vcare wanted a robust, secure and scalable infrastructure for supporting their inbound and outbound calling process. CCI-07-89 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=88 Sandeep Mehra, CEO of Vcare as saying: "We found Cisco's IP-based offering superior than the traditional Time Division Multiplexing (TDM based offering). We started using Cisco's Voice over IP Solutio CCI-07-88 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=87 At a clear moonlit night the cool breeze kissed my puffed hair. I walked briskly towards the colossal building from the guesthouse. My heart pumped with excitement as this was my first brush with the CCI-07-87 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=86 Many BPOs are eyeing tier-II locations outside Manila and Makati in the Philippines to set up disaster recovery centres for Indian facilities, sources said. While initial establishment costs for launc CCI-07-86 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=85 With the growth of the IT industry some Indian cities have seen greater prosperity but so far this has passed the rural areas by. As part of an attempt to address this two BPO centres have been set up CCI-07-85 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=84 A significant proportion (42 per cent) of outsourcing deals have no formal way of measuring performance, according to consultancy KPMG International. Simply going on 'gut feel or anecdotal evidence' i CCI-07-84 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=83 In what could be bad news for the Indian BPO sector, a growing number of Silicon Valley companies are moving offshore businesses to geographically nearer locations in an effort to cut costs and addres CCI-07-83 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=82 The Indian share of BPO revenues from the offshoring of revenue cycle management (RCM) services were estimated at $125 million for 2006, and total revenues from this segment are expected to reach $410 CCI-07-82 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=81 Kenya hopes to become a centre for business processing outsourcing operations and to attract business it needs to increase its bandwidth to 500 megabits by the end of the current year and subsidize th CCI-07-81 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=80 Call Center services are booming in most developing countries, all around the world. As a result of the competition, Call Center services require aid to carry on their profitable business. CCI-07-80 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=79 India has cornered about 10% of total BPO market, followed by China at 3.5%. Cheap labour makes China a lucrative destination for companies. The report also predicts 2007 to be a year where corporatio CCI-07-79 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=78 The Call Centre Association of India has rechristened itself as Business Process Industry Association of India (BPIAI). The Indian BPO industry has evolved significantly since its inception, and is no CCI-07-78 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=77 Business process outsourcing (BPO) in India is growing within the insurance industry, driven by increasing comfort with BPO vendors and the need to reduce costs, reports Research and Markets, a Dublin CCI-07-77 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=76 Call centres provide service to customers from interactive voice response, Web self-service, chat, email and the traditional phone. CCI-07-76 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=75 The worldwide market for customer service outsourcing is set to grow from $8.4 billion in 2004 to $12.2 billion in 2007, but the offshore component will remain small, according to Gartner Inc. In addi CCI-07-75 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=74 he survey revealed that respondents were overwhelmingly in favour of better career growth opportunities and improved company policies. CCI-07-74 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=73 The recently held Brainbench contest has shown surprising results that challenged commonly-held views about concentrations of the world's technical talent pools . CCI-07-73 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=72 The contact centre market in India is expected to see a major change in the next two years with third party service providers expected to dominate, according to a study by independent analyst firm Dat CCI-07-72 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=71 Outsourcing could cost some companies more, some less. It begins with a 2003 statement of Donald Rumsfeld, US Secretary of Defence: "Reports that say that something hasn't happened are always interest CCI-07-71 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=70 A study published by Datamonitor indicates that major outsourcing providers are seeing their order books filling up once again, with India and the Philippines cashing in on the jump in offshore projec CCI-07-70 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=69 The country has a small population. Universities churn out only 70,000 IT graduates each year as compared to India where the figure runs into lakhs. CCI-07-69 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=68 In an organization that already farms out various functions, I.T. and customer-service executives who try to resist the momentum toward outsourcing are swimming against the tide, according to Schoelle CCI-07-68 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=67 The outsourcing relationship manager must effectively communicate with the provider daily to ensure consistent and reliable service that meets the buyer's requirements across all departments. Communic CCI-07-67 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=66 Is the Indian BPO industry beginning to move into a mainstream position from being in the non core, call centre dominated fringes of global BPO CCI-07-66 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=65 Indian back-office firms face a growing challenge holding on to employees, even as they hire tens of thousands every quarter. Indian back-office firms face a growing challenge holding on to employees, CCI-07-65 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=64 India is being challenged on maintaining her leadership in outsourcing. But something interesting is cooking behind the curtain that will make India even stronger in BPO. Though business-process outso CCI-07-64 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=63 An initiative supported by the national and provincial governments in South Africa to lure call centres of multinationals to this coastal city could impact on India's huge role in this field. CCI-07-63 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=62 Outsourcing IT infrastructure management services is not a new trend for Indian organisations. In the past, Indian companies have outsourced requirements for maintaining LANs, ensuring WAN connectivit CCI-07-62 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=61 Call centre professionals in India are well taken care of by the employers, compared to the US, where the workers were treated as a "commodity", said an official of Communication Workers of America (C CCI-07-61 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=60 India tops the new ranking followed by China and Czech Republic. Singapore is in the fourth place followed by Poland, Canada, Hong Kong, Hungary, Philippines and Thailand. USA is in the 20th place and CCI-07-60 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=59 According to Indian outsourcing executives, their operations, which have lower salary and technology expenses than their American rivals, can significantly reduce debt recovery costs. CCI-07-59 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=58 Microsoft has moved one of its mapping projects to India. Second, by more vertical integration, to offer clients a more comprehensive range of services. CCI-07-58 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=57 The call center, which in the past has provided customer service functions for Delta Air Lines and the Internet Service Provider MSN, generates about $4 million a year in revenue. What it didn't antic CCI-07-57 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=56 India will be the hotspot for call centres, software development and high-end processes like Teleradiology, medical animation. China will be the source of cheap PCs, motherboards and other items from CCI-07-56 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=55 Wipro has decided to rename Wipro Spectramind as Wipro BPO with its business accounting for 10% of Wipro Technologies revenues and having earned a firm footing in the sector. CCI-07-55 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=54 I'm curious as to what kind of responses you have been getting. Do you use curse words at them CCI-07-54 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=53 The recent incident of US RJs abusing a BPO girl in India and airing the tape on radio has sparked of the racism debate. But an often-ignored fact is that Indian BPO execs are frequently abused by non CCI-07-53 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=52 An offshore advisory and management firm, foresees a big growth for offshore outsourcing in 2005. In its annual roundup of predictions for the coming year, neoIT sees increasing acceptance for offshor CCI-07-52 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=51 According to the research into Demand-Driven Supply Networks (DDSNs), investments that allow companies to improve just 10 per cent of their ability to fulfill orders that are complete, accurate, on ti CCI-07-51 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=50 An outsource call center is a place where businesses will send work to an outside company. This is usually done when a manager or supervisor believes that work can be done more efficiently and cheaper CCI-07-50 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=49 Outstanding offshore results Multinationals are increasingly transferring parts of their business systems to remote locations, given the "proof of concept" by several other players across multiple ver CCI-07-49 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=48 Firms that get the greatest value from outsourcing arent those whose operations shops cant deliver in America its the ones that already run a lean op shop here and know how to calibrate incentives CCI-07-48 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=47 West Palm Beach (Florida) and Bangalore: Forty-two percent of the respondents to a survey of mortgage industry leaders said they are likely to outsource at least some services within the next two year CCI-07-47 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=46 Any entrepreneur getting into the call center business today should be aware that he is entering a commodity-like business. CCI-07-46 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=45 The benefit of outsourcing Call Centers to overseas locations has been a well-investigated topic over the last several years. However, despite the numerous advantages, companies are often forced to ma CCI-07-45 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=44 Outsourcing has never been an easy decision. To ensure a smooth transition, the first step is to sell the idea internally to the organization and build favor from your entire team. CCI-07-44 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=43 Finished college and planning to join a BPO You get good food for free and lots of recreational activities like gym, swimming pool, billiards, Internet for free. CCI-07-43 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=42 HyperQuality solves the persistent call center problem of not having consistent and timely feedback for their customer care professionals. CCI-07-42 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=41 Outsourcing has never been an easy decision. To ensure a smooth transition, the first step is to sell the idea internally to the organization and build favor from your entire team. Your participation CCI-07-41 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=40 India is trying to enlist support of its Asian neighbors and friends to lobby against the outsourcing backlash spreading in Western countries. Information technology minister Arun Shourie used a confe CCI-07-40 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=39 In the past week, analysts and consulting firms have issued reports warning about the downside of overseas call center outsourcing, and even a presidential candidate joined the fray, but most research CCI-07-39 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=38 Zelos found Indian call center agents possess the same quality as American call center agents. A new report by Zelos Group attempts to debunk what it says are "myths"about offshoring call centers. CCI-07-38 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=37 The 10 leading bureaus will see their market share grow to 51% in 2008 from 43% in 2003. It delivers the largest deployment of conversational-style speech recognition, and may raise the bar for what e CCI-07-37 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=36 The facts about offshoring are murky, but some researchers are trying to demystify it. Do you know just many call center agent, supervisor, and other knowledge-worker positions are leaving the US. CCI-07-36 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=35 Offshore outsourcing to India will grow by at least 30 per cent during 2004 on the back of increased offshoring by bigwigs like IBM, EDS and Accenture, according to information technology research fir CCI-07-35 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=34 Some countries are bringing laws to ban outsourcing. This is not fair," he told a gathering in Jhajra (Dehradun), without directly referring to the Federal law voted by the US Senate last week. CCI-07-34 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=33 The latest report by the Indian rating agency Icra, labour costs for setting up a call centre in the US. The state capital of New Delhi is currently attracting the maximum number of new BPO players wi CCI-07-33 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=32 The concept of contract research is taking shape in India on the lines of call centres, according to Dr Ashes Ganguly, the honarary secretary of Indian Analytical Instruments Association (IAIA). CCI-07-32 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=31 The Indian software industry is optimistic as the pace of its expansion accelerates. India's technology sector is growing at 30% a year. CCI-07-31 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=30 The BPO industry in India has greatly added to the overall growth of the Indian economy in terms of the employment generated and the creation of ancillary industries like transport, catering and train CCI-07-30 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=28 Business process outsourcing service provider 24/7 Customer is planning to increase its headcount from 2,600 employees to 6,000 by the end of 2004. The company is also hoping to complete an overseas a CCI-07-28 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=27 Hewlett-Packard has set up a contact center in India to support U.S. customers who use HP consumer products, in another sign that overseas operations are attractive to U.S. tech companies. CCI-07-27 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=26 Indian job seekers beware! With a large number of professionals from the United States, the United Kingdom, and African countries seeking jobs in India, competition is bound to rise manifold in the jo CCI-07-26 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=25 Indian Information Technology Enabled Services and Business Process Outsourcing are likely to grow at the rate of 54 per cent, to reach $3.6 billion by the end of the year 2003-2004 and about $8 to $9 CCI-07-25 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=24 Mass migration of American information technology jobs to India will benefit the United States in the long run, a media report has said. CCI-07-24 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=23 Indian vendors realise that due to China's immense inexpensive labour pool and government support for software exports, China will be a strong force in the near future," the Giga report said. CCI-07-23 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=22 Describing as "not fair" the recent United States Federal law banning outsourcing of jobs to other countries, including India, Prime Minister Atal Bihari Vajpayee on Wednesday said there should be ope CCI-07-22 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=21 NEW DELHI: On the outskirts of New Delhi, a state-of-the-art telephone call centre facility serves as the location for the shooting of American Daylight a film that revolves around a culture-clash ph CCI-07-21 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=20 A call centre for the citizens to log on complaints is being lined up for the New Year by the Municipal Corporation of Hyderabad (MCH). CCI-07-20 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=19 A new call centre in Sheffield in the Summer, initially employing around 60 people, but with plans to expand to 180 over the following three years. CCI-07-19 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=18 India is trying to enlist support of its Asian neighbors and friends to lobby against the outsourcing backlash spreading in Western countries. They can not expect us to go on opening our markets to th CCI-07-18 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=17 Call centres have become the largest job providers in India if you are to go by a survey conducted by the Employment Cell of India. India boasts of having a large number of graduates and under-graduat CCI-07-17 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=16 Eye on Education The culture and economy of outsourcing also could benefit India's growing population living in poverty, according to India Watch. The biggest impact may not be on the wallets of India CCI-07-16 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=15 Although 360,000 people represents only a tiny percentage of India's population of 1 billion, outsourcing impacts far more people than those hired by foreign companies, according to Aggarwal. CCI-07-15 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=14 Although Indian employees typically earn less than their American counterparts, the standard of living is improving, said Ramesh Nair, CEO and creative director of Niyati Technologies, based in Chenna CCI-07-14 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=13 The benefit of higher education, allows individuals to purchase cars and gives workers confidence and hope for the future. Outsourcing may be a bane to many U.S. technology, finance and manufacturing CCI-07-13 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=12 SAP boosted the number of its overseas research and development centres to eight, after opening new facilities in Shanghai in China, and Bangalore in India. CCI-07-12 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=11 The move came as Trade and Industry Secretary Patricia Hewitt unveiled a new study into the global challenges facing the sector. The fact is our service sector is thriving. We lead the world in financ CCI-07-11 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=10 Union leaders have raised fears of hundreds more jobs being lost to India. The news comes as other union chiefs were meeting managers at insurance group Aviva to oppose its plan to cut 2,350 jobs. CCI-07-10 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=9 Call centres in India are attacked with one frequent complaint that their employees' accents are not right and they cannot be understood. CCI-07-9 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=8 The percentages jump to an eye-popping 20% to 40% when outsourcing to India, the Philippines and South Africa. But cost savings aside, going offshore carries risks as well as rewards. CCI-07-8 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=7 The agent is in communication with a customer, and they exchange information like account number and credit card information. CitiCapital has completely redesigned its call center processes and IT inf CCI-07-7 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=6 Call Center in India are extremely high, contrary to the information in the presentation in each of the call centers. We are expected to rise in the next 18 to 24 months to 35-40 per cent. CCI-07-6 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=5 The benefits of offshore outsourcing strategy are too high in terms of cost saving without really a major trade off in quality. Call Centers India offers call center outsourcing offshore call centers CCI-07-5 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=4 Call Centers in India In order to meet the growing international demand for cost-effective, customer-oriented call centers. The Call Center facility at Hyderabad is expected to be ready for use by Mar CCI-07-4 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=3 Global companies outsourcing business to India are worried about outsourcing their mission critical operations to one country. Philippine based eTelecare started with 20 seats in September 2000. CCI-07-3 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=2 EXIM Policy 2003 has something for both IT services and ITES companies in the country. This should facilitate free movement of laptop, computer and other professional equipment and provide the require CCI-07-2 Thu, 02 Apr 2026 07:07:55 -0700 http://www.callcentersindia.com/displaynews.php?idnews=1 The Company has signed an agreement to acquire as a going concern, ITTS BPO business, by way of a business purchase. The acquisition will enhance Mascots services portfolio and enable it to rapidly CCI-07-1 Thu, 02 Apr 2026 07:07:55 -0700