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| South Africa another English-speaking nation moves ahead to challenge India in call center market |
An initiative supported by the national and provincial governments in South Africa to lure call centres of multinationals to this coastal city could impact on India's huge role in this field. Marc Spendlove, marketing director of one of the largest call centre companies in Cape Town, The Dialogue Group, said firms were showing a keen interest in the fast developing call centre industry in South Africa. Spendlove said one of the main reasons that could see South Africa getting an edge over India was the stability of the communication network in South Africa. He said India sometimes had communication breakdowns that left multinationals with a concern over downtime. Supported by the Western Cape provincial government as well as the national ministry of trade of industry, the call centre industry in Cape Town is expected to grow exponentially with the number of jobs created expected to increase to more than 1,000 within the next three months from just 60 two years ago. The ministry earlier visited India and also suggested co-operative efforts between the two countries. |
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