Call centers india outsourcing and CRM strategy

Hi, have anyone looked at the call centers in India as a part of their CRM strategy lately. If not look again. The benefits of offshore outsourcing strategy are too high in terms of cost saving without really a major trade off in quality. Well if one now looks at quality in some cases the offshore call centers are actually better. Especially in the area of technical support. So if you have not looked at outsourcing strategy look again. Now is a great time to look Call centers india call center outsourcing offshore call centers.