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In terms of technology used call centers india is second to none and has successfully launched India's one and only end to end CISCO based IP network call center by the name Vcare Care Call Centers India (P) Ltd, based out of a small suburb in the national capital territory region, This center has all the modern facilities a center must have and is situated in a huge campus spanning more than 11000 sq. ft, employing over 400

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How Vcare’s Billing & OSS Solutions Revolutionized the Telecom Sector?

An efficient billing system which satisfies both customers and businesses has always remained a challenge for telecom industry. Vcare introduced an advanced billing system that aimed to overcome multiple issues of telecom and wireless firms.

Mr. Sandip Mehra, CEO, Vcare, is the person whose vision led to the creation of this sophisticated and productive Telecom Billing OSS Solution. He invested his vast knowledge from IT sector and experience associated with assistance of well-known telecom companies to create this useful system. The system is utilized by several telecom service providers from various countries. It is also implemented by those firms which plan to expand their services in other countries.



Some Essential Features of Billing Module of This System Include:


  • The process of billing becomes completely automated with less dependency on manual labor.
  • Taxes are calculated automatically based upon state tax regulations.
  • System is integrated with important gateways like Ace Express, MoneyGram, Paypal and Western Union.
  • Efficient management of billing history for every subscriber.
  • Real-time integration with every platform.
  • Connected with major wireless and wire-line carriers.

 

But that’s just one facet of the company’s solutions.

 

The company realized the issue faced by several telecom companies related to authenticity of subscribers that have applied for federal assistance program called lifeline. In order to resolve the issue, Vcare introduced ETC module in its telecom system which helps in identifying non-eligible and duplicate customers associated with lifeline companies.
 
The company also knew the importance of customer support in the dimension of telecom sector. Therefore, it extended its services in telecom industry with inclusion of customer support solutions in integration with the billing system. To make the Call Center Operations More Effective, the company also provides IVR development services, which is an integral part of customer support.
 
Inventory module is another essential part of the system which is used by companies to activate their phones at the ease of mouse click. These activated phones are matched with the orders using first in first out criteria using fulfillment process of the system.

Most of the time consuming operations which once used to be hurdles for most the companies, were solved by Vcare’s billing and OSS system.
 
Advantages of Vcare Billing OSS System Over Others

With the automation of manual modules, most of the processes became highly cost-effective for the firms. With the implementation of this billing system, the errors were eradicated due to automation of the whole process. Also, the inventory reconciliation and management module helped in reduction of lost phones during shipping and distribution, which significantly reduced the losses faced by the companies.

Companies were also able to introduce new tariff plans and modify the existing ones without worrying about the complications in the billing process. To ensure that valuable customers receive better service, the companies were able to categorize the customers into different segments using the system.
 
Another core benefit achieved through this system was customer satisfaction and retention. Customers prefer itemized bill which contains all the information associated with calls, messages and data usage which was possible through the system. Also, offering electronic bills (E-bills) to customers through emails was supported by subscribers as they received paperless bills instantly on their smartphones or computer systems. The customers were also able to track their previous billing history through the system. All these value added services, in combination with the finest support services ensured retention of existing customers for longer duration and addition of new ones.
 
Talking of the management part, the companies were able to take better business decisions on the basis of revenue analysis using the billing software. Also, due to automation of several processes, companies were able to focus more on core activities associated with telecommunication services. This resulted in revolutionary transformation of the business without heavy expenditures.
 
With all the optimized features offered by Vcare, this billing system is expected to become a norm in telecom sector. The company continues to analyze the trends and challenges associated with telecom industry to make sure that the system evolves as per the changing needs of the market.

 

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