This has adversely affected cellular services in more than 10 states of America. The federal regulators have conceded that the situation could further worsen. The surviving cell towers are running on generators with fuel, but the fuel is likely to run out sooner than the regular power is restored, as told by the Federal Communications Commission. The 911 call center, which is for handling all the emergency calls, is not just receiving a spike in the call volume but its facilities at a few locations have also been snapped. This has resulted in re-routing of calls, which means now the information about the location of the caller is not available – which is actually crucial for the policemen and firemen for rescuing the caller. The water which surged in the southern Manhattan has inundated one of the communications nodes, which happen to be one of the densest in the world.

 

This, coupled with no electricity in the Data Center has also brought down some popular websites. Many companies on the Wall Street were turned dysfunctional and their operations brought to a standstill. Those companies which have outsourced back-office services and customer care call center services to offshore call center vendors were the only ones who managed to keep their business afloat. A lot of vendors, Vcare Call Centers for instance, have superior disaster management systems in place and integrated service deliveries across the globe. A business relationship with such vendors can save your business in times of disasters.