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In terms of technology used call centers india is second to none and has successfully launched India's one and only end to end CISCO based IP network call center by the name Vcare Care Call Centers India (P) Ltd, based out of a small suburb in the national capital territory region, This center has all the modern facilities a center must have and is situated in a huge campus spanning more than 11000 sq. ft, employing over 400

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Call Center Outsourcing - Grow with New Heights of Success

Over the years, the strategy to outsource call center services proved hugely successful, Every year , the call center industry generating billions of dollars in revenues, by allowing businesses to reduce costs, best quality at affordable price, optimum time management, best resource utilization and increase customer satisfaction. The strategy of outsourcing call center services has turned out most successful in recent times. Outsourcing call center services to India is one of the best practice in today's competitive environment.

 

As, Indian call center industry have large pool of highly educated and well trained professionals who take pride in their quality of work. The People in India can speak and understand, English, Spanish,French, German and other types of languages very well to handle customer queries and keep you connect with your potential customer. Business Outsourcing helps business owner to maximize profit by reducing the investment cost and free you to focus on your core business.

 

Business outsourcing gives major two benefits, financial as well as the improvement in quality services for your customer because the company you hire for outsourcing services is an expert in the services and helps you to grow with new heights of success and glory Any organization focus more on two to things one is to generate sales by strategically marketing of their products & services, and another one which is main concern for any organization, is concurrently provide best customer care support and attention. In order to provide both services at unbeatable and cost effective prices, most of the organizations have turned towards Indian outsourcing companies who take pride in their services and provide a wide spectrum of call center solutions with advance call center technology.

 

Most of the outsourcing companies from India offer following call center services by consider all the areas that your business could benefit from: Voice Services - Inbound call Center services:Inbound Call Center Services outsourcing companies in India offer superior customer care service with highly skilled and well enabled staff who would focus on increasing sales through multi channel approach.

  • Customer service
  • Order hotlines
  • Support lines
  • Handling call overflow
  • Phone Answering
  • 24-Hrs Helpdesk and Technical
  • Support
  • Emergency and Direct Response
  • Claims Processing
  • Consumer Response
  • Order Taking
  • Web Receptionist
  • Product Technical Information

Outbound Call Center Services– To boost your customer acquisition strategy most of the Indian outsourcing companies provide highly educated and well trained teams to work on your outbound calls.

  • Verification calls
  • Debt Collections
  • Telemarketing Services
  • Lead generation and sales support
  • Assessment of demand
  • Collection of useful information and arranging appointments for the sales force
  • Market research and survey
  • Customer satisfaction surveys
  • Appointment Scheduling
  • Up Sell/Cross Sell Campaigns
  • Database Selling

Non Voice services -

  • Chat Support Services
  • Email Management and Support Services
  • SMS chat support Services

Technical Helpdesk Services- Technical helpdesk outsourcing companies from India offer a wide rang of technical support and helpdesk services 24x7 hrs through email, chat, voice and the web. Teams of highly skilled and well trained technical staff always ready to provide immediate answers for technical queries of your customers.

  • Network Technical Support
  • Product Support
  • Technical Application Support
  • On-site Technical Support
  • Remote IT Infrastructure Management Services
  • Pre and Post-Sales Technical Support

Back Office Support-

  • Data entry
  • Document management
  • Data mining
  • Building database
  • Data harvesting
  • Mystery shopping
  • Qualitative analysis
  • Accounts receivables
  • Web Research

About Company Vcare Call Centers India is a CISCO funded company and Its management team has over 25 years of combined call center experience,offering call center outsourcing services including customer care services, call answering services, technical support services, inbound/outbound telemarketing services, back office services.

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Call Centers Provider
TASP
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Vcare Call Center

India's
One and Only End to End
CISCO Based IP Network
Call Center with Blended
Performance of Outbound



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